**About Lumen** Lumen is a global technology leader that digitally connects people, data, and applications, quickly, securely, and effortlessly. Together, we build a culture and a company that is based on people who are committed to the values of teamwork, trust and transparency. People are the engine of progress. We look for top-notch talent and give you the flexibility you need to thrive and make a lasting impact. Join us as we continue to digitally connect the world and shape the future. **The Role** Operate Lumen’s Network as a Service (NaaS) implementation in partnership with traditional operations teams and development counterparts. Provide technical direction and resolution of systemic issues related to Lumen’s Network as a Service (NaaS) implementation across a broad range of network topologies and applications. Plan, design, and implement scalable local and wide-area network solutions between multiple platforms and protocols. Responsible for system performance, supporting/troubleshooting issues and coordinating across multiple organizations and teams. Develop tools and utilities to automate deployment, administration, investigation, and monitoring. This role will require a strong understanding of software development methodologies and troubleshooting concepts, preferably. A strong understanding of networking engineering and administration concepts as well as edge compute is key to the long-term success in this role. This role will work across the network architecture, engineering, and systems development organizations and teams to ensure alignment to production readiness and operationalization guidance. **Location** This is a work from home position within the US and Canada. **The Main Responsibilities** + Subject Matter Expert for network automation platform applications, services, and hosting environments. Focused on core components, supports directly with expertise and escalates to responsible team but remains engaged and learns + Collaborative development and driving of new tools, utilities, and capabilities to improve support processes and efficiency. These may include solutions for observability, alerting, production code change management, and more + Ensures applications/services are always running effectively, including continuous monitoring and alerting, empowering operations and development to help manage the services efficiently + Lean in on automation of deployment pipelines (CI/CD), infrastructure provisioning, and scaling to ensure seamless performance of new deployments + Proactive incident management - investigation and resolution of service outages and unplanned downtime; proactive minimization and prevention of incident recurrence. + Participates in blameless retrospectives after incidents to analyze what went wrong, implement fixes, learn from the experience, and prevent future incidents through knowledge and tooling + Documentation for KB/KT/FAQ about the environments. Self-served knowledge on tap so we can “run it together”. + Documentation of standardized operational workflows to ensure adherence to requirements and dissemination best practices for production readiness and operationalization + Estimate the time it will take to perform tasks and deliver or influence the work to be completed within those timeframes + Scale solutions to meet enhanced requirements for growth, new services, or network optimization by applying approved technologies and architectures for enhancements or additions **What We Look For in a Candidate** + Bachelor’s or master’s degree or equivalent experience + 5+ years of related experience in software development, systems engineering, and/or networking + Strong listening and communication skills + Network skills are PREFERRED: + Network technologies including Internet, Ethernet, IPVPN, Edge Compute, and Optical transport + Layer 2 knowledge of ethernet switching equipment and switching architectures used on Lumen’s Internet networks + Working level experience with protocols and standards used on Lumen’s networks such as BGP, IS-IS, MPLS, BFD, LLDP, RPKI, BMP + Understanding of Ansible, Python, or other network automation languages/solutions/concepts + Working Knowledge of: + Asynchronous programming concepts and distributed systems design + Source code repositories and continuous integration and delivery practices + Zero downtime deployment strategies + High Availability and Multi-Region architectures + OpenAPI, Swagger, and other API standards + Distributed Systems Management **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $82,969 - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $91,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. \#LI-ZM1 Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits* (https://jobs.lumen.com/global/en/benefits-statement) + Bonus Structure Référence de l’offre : 336849 **Égalité d’accès à l’emploi** Nous nous engageons à offrir les mêmes possibilités d’accès à l’emploi à tous les profils, sans discrimination faite sur la base de la race, de la couleur, de l’ascendance, de la citoyenneté, de l’origine nationale, de la religion, du statut d’ancien combattant, du handicap, de l’information ou des caractéristiques génétiques, de l’âge, du sexe, de l’orientation sexuelle, de l’identité de genre, de l’état matrimonial, de la situation familiale, du statut, de la grossesse, ou de tout autre statut légalement protégé (collectivement, « statuts protégés »). Aucune forme de discrimination illégale dans le cadre de l’emploi ne sera tolérée, y compris dans le recrutement, l’embauche, la rémunération, la promotion, les avantages sociaux, la réprimande, le renvoi, l’attribution des missions ou la formation. **Avis de non-responsabilité** Les responsabilités professionnelles décrites ci-dessus indiquent la nature générale et le niveau du travail effectué par les employés de cette classification. Il ne s’agit pas d’un inventaire exhaustif de toutes les tâches et responsabilités liées à ce poste. Les fonctions et responsabilités relatives à ce poste sont susceptibles de changer selon les besoins et conditions de l’entreprise. **Application Deadline** 03/10/2025