About Lumen

Lumen is a global technology leader that digitally connects people, data, and applications, quickly, securely, and effortlessly. Together, we build a culture and a company that is based on people who are committed to the values of teamwork, trust and transparency. People are the engine of progress.

 

We look for top-notch talent and give you the flexibility you need to thrive and make a lasting impact. Join us as we continue to digitally connect the world and shape the future.

The Role

Operate Lumen’s Network as a Service (NaaS) implementation in partnership with traditional operations teams and development counterparts. Provide technical direction and resolution of systemic issues related to Lumen’s Network as a Service (NaaS) implementation across a broad range of network topologies and applications.  Plan, design, and implement scalable local and wide-area network solutions between multiple platforms and protocols. Responsible for system performance, supporting/troubleshooting issues and coordinating across multiple organizations and teams.  Develop tools and utilities to automate deployment, administration, investigation, and monitoring. 

This role will require a strong understanding of software development methodologies and troubleshooting concepts, preferably. A strong understanding of networking engineering and administration concepts as well as edge compute is key to the long-term success in this role. This role will work across the network architecture, engineering, and systems development organizations and teams to ensure alignment to production readiness and operationalization guidance. 

Location

This is a work from home position within the US and Canada. 

The Main Responsibilities Subject Matter Expert for network automation platform applications, services, and hosting environments. Focused on core components, supports directly with expertise and escalates to responsible team but remains engaged and learnsCollaborative development and driving of new tools, utilities, and capabilities to improve support processes and efficiency. These may include solutions for observability, alerting, production code change management, and moreEnsures applications/services are always running effectively, including continuous monitoring and alerting, empowering operations and development to help manage the services efficientlyLean in on automation of deployment pipelines (CI/CD), infrastructure provisioning, and scaling to ensure seamless performance of new deploymentsProactive incident management - investigation and resolution of service outages and unplanned downtime; proactive minimization and prevention of incident recurrence.Participates in blameless retrospectives after incidents to analyze what went wrong, implement fixes, learn from the experience, and prevent future incidents through knowledge and toolingDocumentation for KB/KT/FAQ about the environments. Self-served knowledge on tap so we can “run it together”.Documentation of standardized operational workflows to ensure adherence to requirements and dissemination best practices for production readiness and operationalizationEstimate the time it will take to perform tasks and deliver or influence the work to be completed within those timeframesScale solutions to meet enhanced requirements for growth, new services, or network optimization by applying approved technologies and architectures for enhancements or additionsWhat We Look For in a Candidate Bachelor’s or master’s degree or equivalent experience 5+ years of related experience in software development, systems engineering, and/or networkingStrong listening and communication skillsNetwork skills are PREFERRED: Network technologies including Internet, Ethernet, IPVPN, Edge Compute, and Optical transportLayer 2 knowledge of ethernet switching equipment and switching architectures used on Lumen’s Internet networksWorking level experience with protocols and standards used on Lumen’s networks such as BGP, IS-IS, MPLS, BFD, LLDP, RPKI, BMPUnderstanding of Ansible, Python, or other network automation languages/solutions/conceptsWorking Knowledge of:Asynchronous programming concepts and distributed systems designSource code repositories and continuous integration and delivery practicesZero downtime deployment strategiesHigh Availability and Multi-Region architecturesOpenAPI, Swagger, and other API standardsDistributed Systems Management Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

 

Location Based Pay Ranges:

$82,969 - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$91,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

 

 

#LI-ZM1

 

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits*Bonus Structure

Référence de l’offre : 336849

Égalité d’accès à l’emploi

Nous nous engageons à offrir les mêmes possibilités d’accès à l’emploi à tous les profils, sans discrimination faite sur la base de la race, de la couleur, de l’ascendance, de la citoyenneté, de l’origine nationale, de la religion, du statut d’ancien combattant, du handicap, de l’information ou des caractéristiques génétiques, de l’âge, du sexe, de l’orientation sexuelle, de l’identité de genre, de l’état matrimonial, de la situation familiale, du statut, de la grossesse, ou de tout autre statut légalement protégé (collectivement, « statuts protégés »). Aucune forme de discrimination illégale dans le cadre de l’emploi ne sera tolérée, y compris dans le recrutement, l’embauche, la rémunération, la promotion, les avantages sociaux, la réprimande, le renvoi, l’attribution des missions ou la formation.

Avis de non-responsabilité

Les responsabilités professionnelles décrites ci-dessus indiquent la nature générale et le niveau du travail effectué par les employés de cette classification. Il ne s’agit pas d’un inventaire exhaustif de toutes les tâches et responsabilités liées à ce poste. Les fonctions et responsabilités relatives à ce poste sont susceptibles de changer selon les besoins et conditions de l’entreprise.

Application Deadline
03/10/2025