**Career Area:** Business Technologies, Digital and Data **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **Job Summary:** As a Senior Site Reliability Engineer, you will be responsible for ensuring the reliability, availability, and performance of our eCommerce platform systems and infrastructure. You will collaborate with cross-functional teams to develop and implement strategies to improve system stability, automate repetitive tasks, and enhance service delivery. If you have a passion for delivering reliable, high-performance services and thrive in a fast-paced environment, we'd love to hear from you. Apply now to join our team as a Site Reliability Engineer! **What You Will Do:** + Monitor and troubleshoot production and QA systems to identify and resolve performance, scalability, and reliability issues proactively. + Participate in the on-call rotation to provide 24/7 critical incident support for eCommerce platform systems + Design, implement, and maintain automated processes and tools to streamline deployment and release processes. + Collaborate with cross-functional teams to define, document, and implement operational processes, best practices, and procedures. + Implement and maintain system monitoring tools and dashboards to provide real-time insights into system performance and identify potential issues. + Work closely with developers to identify and fix bugs and performance bottlenecks in the application code. + Ensure that systems and infrastructure comply with security, compliance, and regulatory requirements. + Continuously evaluate systems and processes to identify areas for improvement and implement changes as needed. **What You Will Have:** + **Effective Communications:** Strong understanding of communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. + **Technical Troubleshooting:** Extensive knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation. + **Performance Measurement and Tuning:** Knowledge of system performance, testing and programming; ability to monitor, measure, and optimize system performance and network communication. + **Software Release Management:** Knowledge of strategies, practices and tools for managing versions and distribution of software products and enhancements; ability to evaluate and improve release management practices and tools. + **Software Reliability Management:** Knowledge of software reliability management; ability to develop and use principles, methodologies and metrics that increase software product performance and reliability. **Considerations for top Candidates:** + Bachelor's degree in Computer Science, Information Technology, a related field, or equivalent experience. + 6+ years of experience in site reliability engineering, DevOps, QA, or a related field. + Experience with AWS infrastructure and services + Experience with IaC solutions like Cloudformation and Terraform + Experience with CI/CD solutions - Github, Azure DevOps + Preferred experience with IBM HCL Commerce platform + Strong troubleshooting and critical thinking skills + 6+ years of experience with QA testing principles and tools - Sonarqube, Firebase, Jmeter, K6, Selenium, Playwright, Lighthouse + 6+ years of experience and proficiency in one or more programming languages, such as Python (preferred), Javascript (preferred). + Solid understanding of networking, load balancing, and web application architectures. + Experience with containerization technologies, such as Docker and Kubernetes. **What you Will Get:** Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Learn more on our Built In Chicago page at https://www.builtinchicago.org/company/caterpillar **About Caterpillar** Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. **Additional Details:** This position has the option to be based out of either our Chicago, IL; Peoria, IL; or Irving, TX (Dallas) offices with a flexible hybrid work environment. \#LI-Hybrid \#BI (used to post on Built In Chicago) **Summary Pay Range:** $104,112.00 - $176,040.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. **Benefits:** Annual incentive bonus plan* Medical, dental, and vision coverage Paid time off plan (Vacation, Holiday, Volunteer, Etc.) 401k savings plan Health savings account (HSA) Flexible spending accounts (FSAs) Disability benefits Life Insurance Parental leave Healthy Lifestyle Programs Employee Assistance Programs Voluntary Benefits and Employee Discounts Tuition Reimbursement Career Development _*Subject to annual eligibility and incentive plan guidelines_ . Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers. **Posting Dates:** December 17, 2024 - January 1, 2025 Any offer of employment is conditioned upon the successful completion of a drug screen. EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply. Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .