**_Job Title:_** Senior Software Development Engineer **About Trellix:** Trellix is a global company redefining the future of cybersecurity and soulful work. The company’s comprehensive, open and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at   https://trellix.com . **_Role Overview:_** The Endpoint Sustaining Engineering team focuses on improving the customer experience by resolving critical product issues in-field and improving overall product quality. We actively troubleshoot complex problems and provide solutions to ensure customer success. We work closely with the Feature Engineering teams as well as the Customer Support and Customer Escalations teams. JOB DESCRIPTION The Endpoint Sustaining Engineering team focuses on improving the customer experience by resolving critical product issues in-field and improving overall product quality. We actively troubleshoot complex problems and provide solutions to ensure customer success. We work closely with the Feature Engineering teams as well as the Customer Support and Customer Escalations teams. Candidates who are curious and seek a fast paced, dynamic, collaborative environment will thrive as part of our team. What You Will Do: - Triage and investigate customer problems escalated by support or other internal teams - Use a variety of Windows, macOS, and Linux tools to perform log and trace analysis, code level debugging, dump analysis, reverse engineering, and performance analysis - Develop and test features, maintenance, and hotfix releases - Document details related to field issues for internal and external publication - Configure and deploy test and reproduction environments using virtualized and cloud infrastructures - Focus on and contribute to the areas of performance, availability, scalability, reliability, and maintainability of the product - Participate in our ongoing process enhancements and software testing practices QUALIFICATIONS Requirements: - Strong experience working with customers - Excellent troubleshooting and debugging skills for performance analysis, diagnostic data collection and analysis, and crash dump analysis and native code debugging on Windows, macOS, and Linux. - Programming experience with Java, Python, C+- Understanding of Windows architecture as well as key fundamentals and internals of macOS and Linux - Ability to quickly adapt to changing requirements, scope, and priorities - Excellent interpersonal and teamwork skills Additional Qualifications: - Fast and flexible learner - Strong written and oral communication skills - Understanding of network and cloud computing - Experience with Trellix Endpoint products or the computer security industry is a plus **_Company Benefits and Perks:_** We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. + Retirement Plans + Medical, Dental and Vision Coverage + Paid Time Off + Paid Parental Leave + Support for Community Involvement We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.