Responsibilities

Work across Enterprise Partnership teams to architect, design and implement strategic business initiatives that enable GS to provide best customer experience and banking solutions.Collaborate with other internal and external product managers and diverse cross-functional teams to ensure cohesiveness of the overall end-to-end experiencesPerform site reliability engineering duties including monitoring SLOs, incident management, troubleshooting, and building/implementing tools related to observabilityCreate and support automation solutions to improve the reliability of the platform and to increase the productivity of the team.Assess monitoring & alert signals to determine impact and risk to the business and help steer the incident management process and a blameless port-mortem culture.Define, Measure and continuously optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve.Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production supportProvide primary operational support and engineering for multiple large, distributed software applications.Work with core banking platforms such as Corecard & Finacle to prioritize their product development roadmap and get alignment with GS business & technological initiatives.Work closely with Business and Product to identify market opportunities, build business cases for new features, products, and revenue streams that contribute to our digital strategy Assist Internal Audit to review the effectiveness of internal controls and build more robust controls to prevent customer, operations, regulatory and reputational risk.

 

Qualifications 

5+ years of prior work experience in SRE and Production support role as an individual contributor. Advanced degree in Computer Science, Computer Engineering, or related fieldExperience with distributed systems design, maintenance, and troubleshooting.Familiarity with database concepts (e.g., SQL Server, Sybase, Oracle, Dynamo DB or PostgreSQL)Experience in implementing monitoring systems and dashboards from logs, metrics, and telemetry (Grafana, Prometheus, Splunk, Datadog, Kibana, Job Schedulers etc)Familiarity in working on retail/consumer banking platforms. Proven ability to deescalate difficult situations with customers, while multi-tasking between tickets and mentoring your teamAbility to successfully manage your time, balancing multiple tasks with varying levels of priority and urgencyStrong verbal and written communication skills.Experience with cloud computing and running applications at scale.Ability to pick up new software, frameworks and APIs quicklyExperience in ITIL, DevOps and SRE ecosystem