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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role ofSoftware Engineer.

Business: Enterprise Technology

Principal responsibilities

Ensuring 24/7 availability of critical enterprise applications.Develop/Enhance existing clarity application by configuration/customization.Develop Workflows by using GEL scripts, SQL queries and REST API. Develop reports by using Jaspersoft and SQL.Working with Digital, Non-Digital teams and third parties to assist with the identification, classification, and prioritization of Production Incidents.Working with technical teams to ensure that root cause of incident is found as a priority and that actions are documented, assigned, and tracked to meet SLA.Document incident and problem management reviews ensuring that all interested parties are invited to incident retrospectives.Daily management of the incident and problem ticket queues to ensure all open and aging tickets are being worked.Producing regular and ad hoc problem and incident management reports ensuring that the information is delivered within the agreed timescales.Input to the Service Improvement Initiatives, Major Incident Reviews, and any ad hoc Incident Retrospectives.Ensure incidents and problems tickets are up-to-date working across Digital teams to ensure good ticket management.