Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies - that rely on Freshworks software-as-as-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. 

Freshworks is featured in global national press including CNBC, Forbes, Fortune, and Bloomberg, and has been a Built-In Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price, and Best Relationship. 

Job Description

This Software Engineering role will support Device42, a company recently acquired by Freshworks in June 2024. Device42 offers a powerful, real-time view of an organization's IT infrastructure, ensuring a comprehensive understanding of all assets. With the integration of Freshservice and Device42, Freshworks now provides a more robust IT solution, featuring enhanced IT Asset Management (ITAM) capabilities. This combined offering allows us to deliver even greater value to our customers, streamlining their IT management and optimizing business performance. 

We are looking for a passionate and experienced Senior Software Engineer to join our Core Product team. In this role, you will collaborate closely with Product Management to define and shape the functionality of our cutting-edge software solutions. You'll be responsible for developing and delivering high-quality backend code, frontend UI components, and robust APIs that provide real value to our users. 

If you're an experienced developer with expertise in Python and Vue.js and are passionate about building scalable, API-driven applications in a dynamic, distributed environment, we'd love to meet you! 

What you'll do: 

Work closely with Product Management, QA, and Customer Support to deliver software that meets customer needsWrite clean, maintainable, and efficient code to implement features and integrations, both on the backend and frontendDesign and implement APIs that connect our products with third-party applicationsBe an integral part of the product planning process, helping to define new features and refine existing onesWork on integrations with external applications and services, ensuring seamless functionality and performance 

Qualifications5-7 years experience in software engineering, with a proven track record in a fast-paced, complex environmentExpert knowledge of Python and a deep understanding of its applications in backend developmentStrong experience working with Linux environments, with the ability to navigate and troubleshoot effectivelyHands-on experience with Vue.js (or similar frontend frameworks) and a strong understanding of building user-centric, dynamic UIsAPI-driven application experience: Proven ability to design and build APIs that are scalable, secure, and reliable Strong problem-solving skills and the ability to think critically and collaboratively in a team settingFamiliarity with cloud-native technologies and their integration into applications is a plus Experience working with third-party application integrations is highly desirable A working knowledge of networking, IT infrastructure, and how these elements interact with application development is a plus 

Additional Information

This role is based in Boston, MA, and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus.

Compensation Package

$116,000 - $165,000 USD Base Salary + Variable Compensation

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.