About the Job

The Red Hat Support team is looking for an API Senior Software Maintenance Engineer to join us in the US.  As a member of the support team, you will be  providing technical support for customers' APIs on the Red Hat 3scale API Management platform. You will work closely with junior and senior engineers and developers to provide highly technical solutions in support of requests, debugging and improving code for Red Hat 3scale API Management. Additionally, you will write patches, provide updates and contribute ideas through participation in an open and collaborative team environment.

What You'll Do

Own the resolution of customer issues, from initial contact to complete customer satisfaction

Provide high-level, detailed technical assistance to ensure that our customers get the most out of our Red Hat J3scale API Management  offerings

Use efficient problem-solving techniques, debugging source code and resolving complex, critical and sensitive support issues

Learn new technologies and provide blogs/whitepapers and knowledge base articles to push technical knowledge out to our customers and the community

Collaborate with peers across the Red Hat organization to triage and resolve technical issues

Engage and collaborate with open source developers around the world

Offer developer-to-developer assistance for the Red Hat 3scale API Management 

Work alongside in-house developers in writing new code, fixing and improving existing code and contributing to open source software communities

Develop patches and feature requests to provide upstream to the community and downstream to customers

Work on other open source projects to help customers integrate

What You'll Bring

Must have:

3+ years of experience as a support engineer or a similar role

Knowledgeable in common Internet technologies and protocols (HTTP, SSL, OAuth, REST, JSON, XML, etc), understanding the pros and cons of each

Experience in application coding, use of APIs/web services and associated tools

Strong organizational ability to balance numerous reactive, interrupt-driven tasks with parallel multi-week projects

Problem solving skills' ability to assess a problem and determine an effective course of action to design solutions using Red Hat 3scale API Management

Confident communication and presentation skills

Desired:

Deploying, troubleshooting and running applications on Amazon AWS infrastructure

Understanding of SaaS multi-tenant solutions as compared to on-premise software

Practical experience with HTML, CSS, Javascript

Familiarity with NGINX or other reverse proxies

The salary range for this position is $101,300.00 - $162,050.00. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.