Overview Are you a Senior Software/System Architect who would like to have a positive impact for millions of people? If so, we may have an opportunity for you! TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more! Stay Connected: Follow us onLinkedInfor updates on this job and other exciting opportunities. Responsibilities + Research, analyze and resolve complex production problems related to the operating system and Independent Software Vendor (ISV) software in IBM or equivalent environments and with integration of various hardware and software components (printers) and applications. + Monitor performance, recommend performance, and process improvements, and perform evaluations on hardware, software, operations, scheduling that impact system operations performance. + Test & QA new releases of IBM or equivalent-provided maintenance for components of the IBM or equivalent Mainframe Operating System. + Work with the Service Now System Admin & Developer to deploy Service Now Integration Hub, Flow Designer and SFTP Spokes technologies in Non-Production and Production Environments. + Mentor other Service Now System Administrators on the configuration of Service Now Integration Hub, Flow Designer and SFTP Spokes technologies. + Act as a Sr. Middleware Architect to Evaluate and Design software applications, planning the various features of a program and integrate them into a functioning system + Determines the technical specifications of a project, creating technical blueprint and editing code. + Document and record every aspect of an application or software and train and oversee the activities of the4 members of the development team. Qualifications + The Contractor must have extensive experience with System Administrator responsibilities and product installations. + Minimum 10 years of experience working with Service Now Integration Hub, Flow Designer and SFTP Spokes. + Minimum 7 - 10 years of experience with Service Now administration Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications. Support installation verification and maintenance of products from the following independent software vendors (ISV) currently in use and any future products added such as BMC, CA, IBM, Nearstar, Open Software Technologies, Oracle, RSD, Statistical Analysis System (SAS), Syncsort, Service Now and Xerox. + Citizen Developer Learning Path, ServiceNow Application Developer (Technical deep dive including Flow Designer for configuring the SFTP Spoke), Ad-HOC Skillsets (MID Server Fundamentals, ServiceNow Integration Hub Fundamentals and Certifications Required, ServiceNow Platform Implementation (ILT), Flow Designer, Certificate Auth on linux/unix (using certificate to connect via ssh), SysAdmin skills for SFTP.) + Have certifications such as ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or Certified Technical Architect (CTA). Education: + Masters Degree in computer science, electronics engineering or other engineering or technical discipline and 10 years experience + Ten (10) years of additional relevant experience may be substituted for education (20 years total) Clearance: + The ability to pass a Tier 4/High Background Investigation Location: + Department of Veteran's Affairs(100% On-Site) + Monday - Friday (8:00 AM - 4:30 PM CST) + Hines Information Technology Center (HITC) + 5000 S Fifth Avenue + Hines, IL 60141 TISTA Science and Technology Corporation,a CMMI Maturity Level 3 company, focuses on delivering information technology and professional services to Federal and State agencies. TISTA is recognized in 2019 by Inc. 5000 as one of the fastest-growing private companies in the US. TISTA is also a recipient of 2019 Top Veteran-Owned Companies by the Washington Business Journal. TISTA also received a 2018 Moxie Award in the GovCon category. Here at TISTA Science and Technology, we value Veterans and encourage all to apply! #thinktista #tistacares #tistavaluesvets Employment Transparency: TISTA is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population. It is the policy of TISTA to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information. TISTA will refrain from discharging, or otherwise discriminating against, employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants. The EEO is the Law poster is available here, and the poster supplement is availablehere. (https://www.eeoc.gov/employers/upload/poster\_screen\_reader\_optimized.pdf) The Pay Transparency Policy is availablehere. (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Tista is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail torecruiting@tistatech.comor call (301) 968-3420 and let us know the nature of your request and your contact information. TISTA is a federal contractor and is subject to the federal contractor COVID requirements under the new FAR/DFARS clauses and must comply with the incorporated Guidance. If the candidate is hired to perform work on or in connection with one of TISTA’s federal contracts, TISTA is contractually obligated to ask the candidate to verify and show proof of vaccination status and the candidate will be required to comply with mask and social distancing requirements imposed by the FAR/DFARS as well as any additional requirements imposed by TISTA’s customers for any required onsite work. Job ID2024-5448 Job LocationsUS-IL-Hines