The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SC’s must be both sales focused and technically savvy. They must be successful selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution. The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
What you bring to the role
• 5+ years of Mid Market/Enterprise software selling experience.
• Experience mapping RFI/RFP requirements to software solutions.
• Excellent interpersonal, communication, persuasion, presentation and writing skills.
• Call Center Experience is Desired (and a huge plus!)
• Experience scoping, managing and executing customer pilots and Proof of Concepts.
• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
• Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
• Outstanding solution scoping abilities, using our existing solution and influencing new product development.
• Must be willing to work in a fast paced startup environment with multiple roles.
• Bachelor’s degree or equivalent experience is a must; graduate degree is a plus.
• Must be willing to travel.
• Obvious passion and people skills
• Desired Skills
• Previous consulting experience implementing enterprise class software solutions.
• In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.
Where we work:
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The US annualized OTE (On Target Earnings) range for this position is $138,000.00-$206,000.00 with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.