Introduction We are seeking a highly skilled and motivated Senior Solutions Engineer to join our dynamic team. The ideal candidate will work closely with new and existing SaaS customers to gain a deep understanding of their business requirements, identify product functionality gaps, and translate these insights into actionable product specifications. As a Senior Solutions Engineer, you will serve as a technical leader and subject matter expert, providing support and guidance to other team members. This role offers the potential to grow into a management or director role, providing opportunities for professional growth and leadership development. You will play a pivotal role in ensuring project timelines are met, deliverables are handled effectively, and customer experiences are positive. Job Description Essential Duties & Responsibilities: Customer Onboarding: Facilitate the seamless onboarding of customers onto our SaaS platforms, ensuring a smooth transition and positive beginning to their journey. Data Integration: Design and implement custom data integration pipelines to meet the specific needs of each customer. Requirements Gathering: Collaborate with internal teams and customers to extract and document product customization requirements through interviews, data analysis, customer calls, business process descriptions, use cases, scenarios, and workflow analysis. Documentation: Analyze gathered information from diverse sources, break down complex data into detailed documents, and create necessary project documentation such as functional requirements and acceptance criteria. Collaboration: Work closely with the customer support team to ensure business continuity and smooth transitions post-onboarding. Timeline Management: Manage and meet all customer timelines and deadlines, proactively communicating any delays to customers and management. Project Management: Simultaneously handle deadlines for multiple migrations, ensuring efficient project delivery. Engineering Coordination: Collaborate with the Engineering team to develop custom functionality for new customers as needed. Support Assistance: Provide assistance to the customer support team with inquiries when required. Testing: Conduct user acceptance testing related to custom functionality to ensure quality and satisfaction. Technical Leadership: Serve as a technical leader and subject matter expert, supporting and mentoring other team members to enhance their skills and understanding. Special Projects: Engage in special projects and other tasks as needed. Experience & Skills: Industry Experience: Proven experience working in a SaaS company. Technical Documentation: Demonstrated experience in writing technical documents, including functional requirements, acceptance criteria, and use cases. User Requirements: At least 2+ years of experience in a role involving the documentation of user requirements. Technical Knowledge: Familiarity with cloud-based technologies and APIs for integrating customer systems with our products. Data Management: Strong experience and knowledge of Excel, including advanced functions and data manipulation techniques, and CSV data management. Scripting and Databases: Proficiency with YAML, SQL databases, and other scripting languages. Analytical Skills: Excellent analytical skills with the ability to collect, organize, analyze, and disseminate large amounts of information with attention to detail and accuracy. Critical Thinking: Highly developed critical thinking skills, with the ability to think creatively and practically to resolve issues. Communication Skills: Exceptional verbal and written communication skills, with the ability to communicate clearly with both internal team members and external customers. Troubleshooting: Strong troubleshooting skills to effectively tackle technical challenges. Additional Skills: Business process analysis and application development skills are advantageous. Education: BA/BS degree in a related field or equivalent work experience. About Us SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 2,500 talented leaders, data scientists, and other professionals across over 30 countries.