Who Are We?

Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job CategoryClaim

Target Openings1

What Is the Opportunity?Under general supervision this position is responsible for working in a team environment providing front line administrative and general office assistance on a daily basis to both internal customers and third-party vendors supporting proper claim handling practices, including financial transactions, collecting, inputting, reviewing and updating critical claim information and other administrative duties and projects as assigned. In addition to the above, this role is also responsible for general oversite of various mailboxes and queues, monitoring volumes and coordinating work efforts as requires. This job does not manage others.What Will You Do?Prepare, generate and review monthly, quarterly, annual, and ad hoc reports, documents and presentations using the most effective technology. May be required to update basic data discrepancies identified in reports.Process various financial and non-financial tasks including but not limited to cheques (void, cancelled, recoveries), payments and spreadsheet updates.Conduct monthly audits of transactions.Assist with back up leadership tasks including huddle coverage & agenda creation, meeting participation with other lines of business and weekly task schedules for the team.Project support and process development, including ongoing maintenance of workflow & training documents.Train new hires and peers on new processes.Perform other duties as assigned. What Will Our Ideal Candidate Have?University/College degree and/or equivalent work experience.2 years in the Specialist, Claim Operations role or similar job experience.Strong time management skills and ability to prioritize daily assignments.Strong attention to detail.Proficient computer skills and ability to learn new applications in a department with the most advanced and continually improving computer platforms.Excellent telephone, customer service and communication skills.Intermediate knowledge in Microsoft Office (Excel, Word, Outlook, Teams and PowerPoint).

What is a Must Have?High school diploma or GED.Basic knowledge of Microsoft Word/Excel .

What Is in It for You?Health Insurance: Employees and their eligible family members – including spouses, partners, and children – are eligible for coverage from the first day of employment.Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (“DPSP”). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off (“PTO”) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Equal Employment Opportunity Statement

Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.