**Working with Us** Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us . **Position Summary** IT Support Services delivers end-to-end IT support to our global Bristol Myers Squibb workforce 'when, where and how they need it'. IT Site Services is a critical component of our IT Support Services global delivery model as the 'face of IT' when it comes to offering support through a variety of channels including a user centric bespoke IT Concierge offering. Besides, this IT Site Services is partnering with BMS IT/Digital on delivering all site-related digital capabilities and support services. We are servicing over 170 diverse company sites across the globe. This role will provide support for the lab computing (benchtop) environment at our Brisbane location, and the successful candidate will be part of the team responsible for the management and support of the computers associated with scientific instrumentation in laboratories. The critical nature of these systems requires the appropriate support to ensure a highly stable, secure, and reliable computing environment. Adherence to Standard Operating Procedures, timely execution of work, collaboration with scientists, IT colleagues, and vendors are essential to ensure maximum productivity for the bench scientist as well as to ensure the integrity of both the laboratory data collected and the systems used to collect the data. **Desired Candidate Characteristics:** + Have a strong commitment to a career in technology with a passion for healthcare + Ability to understand the needs of R&D and commitment to deliver the best user experience + Able to collaborate across multiple teams + Agility to learn new tools and processes + Excellent communication skills + Innovative and inquisitive nature to ask questions, offer bold ideas and challenge the status quo **Key Responsibilities** + Participate in and serve as technical lead for projects in support of laboratory computing for the Brisbane site, collaborating with IT Staff and clients at all BMS locations + Identify, research and prototype new technologies to streamline, facilitate & integrate laboratory operations in a reliable and secure manner, and to maximize the productivity of scientists. + Develop an understanding of the organization and various business units Lab IT supports. Form strong relationships with scientists from different business areas, IT peers, and external partners working with BMS in support of the laboratory computing environment. + Collaborate with scientists, vendors, and IT colleagues on new systems implementation, integration, and administration. Coordinate refreshes of benchtop systems ready for hardware or OS refresh + Participate in the installation, documentation, and testing of upgraded instruments. Deploy or update data management tools for backup and archive. + Work with Lab and Specialty Device Engineering team to understand the benchtop imaging process, core benchtop suite of applications and systems management tools to be utilized on all systems. (ie. Altiris Client Management Suite, Active Directory, Acronis). Verify all standard security tools and configurations are applied consistently. + Install, configure, and maintain computer systems and peripherals + Act as an escalation point to troubleshoot and assist in technical support of both instrument software installed on benchtops and connectivity between benchtop and instrument. This includes issue resolution for incidents escalated past tier two support and monitoring all incidents and requests at assigned sites in the service desk tracking tool. + As a member of the IT Support team, this position will provide IT services via walk-up, phone, email and ticketing system. + This position requires the ability to lift, carry, push, and pull objects that weigh up to 40 to 50 pounds. + This position may require working outside normal working hours at times **Qualifications & Experience** + Analytical and problem-solving skills using logical reasoning. + Demand management skills - ability to manage multiple requests for work, engage with IT groups and the business to resource and prioritize. + Effectively balance tactical and strategic work + Experience supporting a scientific laboratory environment. + Preferred candidates have experience in one or more of these areas: + Installing, configuring, and supporting systems and applications in lab environments. + Administration, configuration, and troubleshooting of PC hardware and software in a Microsoft Windows /Active Directory environment. + An understanding of laboratory science in the pharmaceutical industry + Identifies opportunities to improve and grow, balancing performance feedback and career development + Applies a continuous improvement mindset in enhancing efficiency, quality and effectiveness or their work outputs. + Displays understanding of performance metrics driving the team's goals and questions the external environment and its' implication on the goals and strategies. + Able to review multiple factors of data and can effectively organize information to compare and assess short and long-term implications. Can create a well-developed recommendation and sound actions. + Four or more years of experience in IT **\#LI-Hybrid** The starting compensation for this job is a range from $83,000 - $104,000, plus incentive cash and stock opportunities (based on eligibility). The starting pay rate takes into account characteristics of the job, such as required skills and where the job is performed. Finally, individual compensation will be decided based on demonstrated experience. Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit our https://careers.bms.com/working-with-us . Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year's holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program. If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. **Uniquely Interesting Work, Life-changing Careers** With a single vision as inspiring as Transforming patients' lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. **On-site Protocol** BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ (https://careers.bms.com/eeo-accessibility) eeo-accessibility to access our complete Equal Employment Opportunity statement. BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/ Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. **Company:** Bristol-Myers Squibb **Req Number:** R1585736 **Updated:** 2024-09-30 06:06:22.285 UTC **Location:** Brisbane-CA Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.