Your opportunity

Schwab Retirement Plan Services, an affiliate of Charles Schwab & Co., Inc. is a leading provider of bundled retirement plan services. For mid-to large sized companies, Schwab offers full-service retirement plans featuring complete retirement services from a single source. Schwab’s combined expertise in recordkeeping and related services, investment choice and award-winning participant experience and education (including retirement plan advice) and high-end technology helps employers offer competitive employee benefits.

Schwab Retirement Plan Services, Inc. is a wholly owned subsidiary of The Charles Schwab Corporation. Schwab Retirement Plan Services provides recordkeeping, administration, participant education and communication, plan design, consulting, actuarial services, and compliance testing for a total of over 1,000 defined contribution, defined benefit, and non-qualified retirement plans.

Plan Sponsors and participants deserve our best, every time. We respect them and their time by ensuring every interaction with us is simple and easy. The goal of Operational Services is to meet the needs of Schwab Retirement Plan Services by providing fast and accurate execution of customer needs, with tremendous ease along with all the safety and assurances we expect for our own retirement plan needs. It’s all about Simplicity, Service and Scale, redefining how we move our value proposition forward.

What you’ll do:

Most 401k plans we service contain a loan provision, a popular feature that many participants take advantage of at some point during their retirement savings phase.  Our surveys have found that participants who take out a loan have a Client Promoter Score three times greater than those that do not, making the servicing of those loans even more critical. In many cases, this loan may be the only time those participants contact us or use our services.  Getting the process right is critical to their needs and satisfaction with Schwab and this employer benefit.  As a loan Specialist, you will have a unique opportunity of defining the service that will be delivered to both the participant and plan sponsor.  The Sr. Specialist is expected to be a subject matter expert in retirement plan loan processing and maintenance while providing consultative services to SRPS plan sponsors. Specifically, the position responsibilities include:

Work directly with plan sponsors to bring loans current by creating customized actionable plans, including consulting on corrective methodologies. 

Research loan and payroll history to provide plan sponsors with resolution and accurate data.Effectively communicate with plan sponsors on the day-to-day plan needs (loan specific).Coordinate with internal business partners on participant and client requests to ensure timely completion.Work collaboratively within the organization and share best practices to meet and exceed client needs and expectation.Participate in new plan and merger conversion meetings, assisting with new client onboarding efforts.What you have

Required competencies:

Must have 3-5 years of experience in Qualified Retirement Plan Administration, ASPPA designation (QKA, QPA) preferred, but not required.Must have 3+ years of loan administration experience including coordinating with payroll providers to ensure loans remain in compliance with IRC 72(p). Proven ability to resolve complex loan administrative issues for highly sensitive clients using strong relationships and communication skills to manage higher level cross-functional stakeholders.Excellent oral and written communication skills, including comfortability with presenting to prospective and existing clients and internal departments. Creative thought process with a proven track record of continuous process improvement ideas directly impacting the participant and client loan experience.Ability to exercise good judgment, knowing how and when to call on other resources.Outstanding time management skills, acute attention to detail, including exceptional organizational and analytical skills.College degree or equivalent work experience

Preferred competencies:

Demonstrated experience in supporting conversions by accurately identifying issues on recordkeeper files, proposing solutions, and actively engaging in discussions with plan sponsors, recordkeepers, Conversion Managers on best practices to resolve loan issues timely.
What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase planPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positionsPaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insurance Apply Save job