What. you’ll do

 

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The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2024.

Role Purpose/Business Unit:

 

Upskill identified Vodacom International Business, market analystsWork closely with teams in the identification of business requirements, functional design, process designUnlock a holistic Digital Transformation framework and strategy in the International Business markets.Analyses business processes, identify potential automation opportunities, and propose a Plan of Intelligent Automation strategy.Identify and unlock opportunities to re-use and scale automation processes across all the Vodacom African marketsProviding the solution proposal by checking the scalability of the Intelligent Automation architecture.Ensure standards for Analysis and documentation is maintained.Assist market squads by providing insights for business benefits Unlock and execute on Group process re-useability strategyExecute on best practices, routines and innovative solutions to improve levels of digitisation and quality of outputHave clear understanding of:End-to-end processes assessment, Ability to articulate inefficiencies in the system Re-engineer and radically simply processesIdentify processes that are fit for re-use across the various marketsIdentify opportunities for digitisation using various technologies, which include, but not limited to Robotics Process Automation, Machine Learning, Natural Language Understanding, Optical Character Recognition, etcUnderstand customer experience and data insights to inform value ads in the process.Must be able to manage/ cross IB market end-to-end processesCreate and maintain a standard of building quality business case for intelligent automationReport on deviations that could derail the achievements against targetsLead and facilitate compilation of business cases for reengineering and automation Your responsibilities will include:

 

Promote a service mentality and develop strong relationships with finance, consumer, business and technology areas Support alignment of activities and objectives across the Vodacom Digital Process Re-Engineering team. Unlock group process re-useability strategyEnsure that IB market resources are coordinated in BA documentation standardsEnsure constant knowledge of Artificial Intelligence industry in relation to process automation is maintained

 

 

Execute on strategy growth opportunities in the Intelligent Automation spaceGuide IB market BA’s in developing, configuring and optimizing automation processes from inception through to deploymentAssess processes, take measurements and interpret dataDevelop best practices, routines and innovative solutions to improve customer experience, fast track revenue generation and capex/opex spend reductionPerform risk assessmentsQuantify business benefits linked to digitisationPerform post-implementation reviewGuide all markets on Intelligent Automation best practice standards The ideal candidate for this role will have:

 

Post Grad Degree in Commerce or Information Technology; Engineering degrees will be considered with demonstrated Business Analyst experience 5-7 years experience performing process improvements, with a strong preference for candidates with automation and consultancy industry experience.Min 4 years of RPA hands-on experience. Strong working knowledge of concepts like Intelligent AutomationAt least 5 to 7 end-to-end implementations.Strong interpersonal and communication skills are required.Ability to influence and get stakeholder buy-inAnalytical thinker with interpersonal skillsAbility to apply a disciplined experimental and design thinking approach to solving problems using data and current statistical tools

Skills

Basic know-how of infrastructure topologies. In-depth knowledge of business process modeling with exposure to business process modelling. Ability to run design-thinking workshop for process re-engineering and process optimization. Process development. Ability to build a business case for digitisationWe make an impact by offering:

 

Enticing incentive programs and competitive benefit packagesRetirement funds, risk benefits, and medical aid benefitsCell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

 

Closing date for Applications: 03 October 2024. 

The base location for this role is Midrand, Vodacom Campus. 

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.