"Troubleshoot any issues that arise with Windows and Macintosh
desktops/laptops from the network drop to the desktop/laptop excluding
security patches/updates.
Load image, install software and configure desktop/laptop as required.
Disconnect and/or reconnect desktop and peripherals in support of office
moves within the Clients Campus.
It is expected to walk the end user through steps remotely to help resolve
the identified vulnerability issue.
Provide maintenance services for all conference room technical systems
including projectors, VC and audio-conferencing equipment and
infrastructure. This work includes bulb replacement, RMA of equipment,
trouble shooting and repairs of any physical layer problems.
Provide support of such items as (but not limited to) LCDs, projectors,
and VC systems.
Perform data migrations in a Windows and Mac environment while
monitoring laptop pick up audits to ensure users receive their laptops
promptly
Accurate triage tickets to necessary teams Assist with technical
onboarding of new hires weekly Lead presentations
Provide maintenance services for all conference room technical systems
including projectors, VC and audio-conferencing equipment and
infrastructure.
Provide support of such items as (but not limited to) LCDs, projectors,
and VC systems.
Support VC Ops team as required in user and inter-departmental
communication.
Preventative Maintenance (rooms Sweeps, Avg. Inspection time, etc.).
Good with Tools like Uplinx , ZOOM, Teams
Provide support to all AV/VC requests within client unless otherwise
directed by client VC OPS management.
Provide support to all medium and major organizations events (All hands
& Town hall)
Inspect and maintain all audio visual and video conferencing systems
and/or equipment within client facilities as specified by client.
The scope for all deliverables is not limited to work location."
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases