Location:

4224 Ridge Lea Road - Amherst, New York 14226

Location: This position is Hybrid, working a minimum of 1 day in the office each week, after training

 

Training: The training period is at least the first 4 weeks of employment and is 100% on-site

 

Hours: Typical hours are flexible between 7:30AM and 5:00PM ET Monday through Friday

 

POSITION SUMMARY
The Escrow Services Team is a group responsible for many complex functions in the life of loan servicing of mortgage and consumer products. The Senior Specialist’s responsibilities include tax payments, PMI billing, and escrow analysis reviews, among other specialized functions.
 

PRIMARY FUNCTIONS

Review of loans that are receiving a monthly escrow analysisResearch of loans to decipher and interpret tax/insurance increases that have an effect on the overall escrow amountAbility to monitor and meet strict deadlines around tax processes and regulatory deadlinesHandles escalated inquiries from other lines of business, as well as clients, concerning questions related to the escrow servicing processDemonstrates proficiency in movement of funds across GLs and associated account balancing functionalityStays current on all banking and investor regulations, and maintains a strong, risk-averse mindsetIdentifies and resolves moderate issues by following established guidelines. Refers more complex problems to Supervisor. Provides service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customersRecommends and implements programs to solve routine issues and improve processesExhibits the independence to work with moderate to limited supervisionTeam member on the Escrow Services Team, a group responsible for many complex functions in the life of loan servicing of mortgage and consumer products. This includes tax payments, PMI billing, and escrow analysis reviews, among other specialized functionsMay train or assist in training new staff

MINIMUM QUALIFICATIONS

2+ years of experience in MSP, banking, and mortgage experience is requiredHigh School Diploma or equivalent is required; Bachelor’s degree preferredEfficiently navigates multiple computer systems and applicationsDigital Literacy in Microsoft Office 365Demonstrates a solid understanding of accounting principles, loan documentation, banking policies, procedures, government regulationsProven ability to handle all monetary, processing functions, and high transaction volumes independently and accuratelyInterpersonal skills to work with a fully developed work team Open-minded and able to adapt in a changing environmentA customer-focused approach in all interactionsExcellent verbal & written communication skillsLeadership skillsTime management and organizational skills to prioritize and meet production goals and deadlinesAnalytical, research, and problem resolution skillsExceptional attention to detail

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $22 to $25 per hour depending on location and job-related factors such as level of experience.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 12/17/2024

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

 

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.