Purpose & Overall Relevance for the Organization:

This is a team leader position in Global Business Services Centre in Dalian, who will be leading Rewards Services Team and working with 3rd-party vendor for below service lines: Time management, Compensation administration, Benefits administration, Payroll administration, Employee inquiries, Other country specific processes administration.

 

Key Responsibilities:

Operations:                    

Complete all administrative tasks of the defined services independently and achieve the SLA requirements;              Ensure operation compliance with legal requirements and internal policies;             Ensure the process related documents are set up, updated and reviewed regularly and properly;              Keep good relationships with business partners and global functional Team on a proactive basis;             Identify the process risks and implement the preventive actions on a timely manner;              Support the E2E process in the resolution of difficult questions in the day to day operations;              Liaise between local HR teams and employees and ensure smooth communication & prompt resolution of all queries;             Support the global and local H2R programs implementation;              Support the internal/external audits involving payroll;             Proactively drive the process improvement to achieve employees satisfactory and higher efficiency;              Complete all administrative tasks of the defined services independently and achieve the SLA requirements;              Guide the junior team members on daily operation and share the knowledge proactively；             Ensure the process is implemented by following the standards completely;             Implement operation control steps compliance with legal requirements and internal policies;             Liaise between local HR teams and employees and ensure smooth communication & prompt resolution of all queries;             Escalate the process risks and updates to team leader on a timely manner;              Ensure the process related documents are updated and submitted for review properly;             Proactively identify the process improvement to achieve employees satisfactory and higher efficiency.                   

                     
  Team Management:             

Assess the team’s skills and build the team’s capability for daily operation regularly;              Effectively manage, motivate, and retain the team;              Ensure accurate and timely regular operation reporting for the team.            

 

Key Relationships:

Manager Hire to Retire, Global Functional Teams, Country HR Leadership and Business Partners, Payroll & Benefits Services Vendors

 

Knowledge, Skills and Abilities:

Excellent knowledge of MS-Office applications, especially Excel/Access; familiarity with VBA is an advantage; Experience with business computing solutions, ideally also with SAP-HR and ticketing solutions; Strong mindset in process improvement and continuous efficiency; Attention to details and good problem-solving skills;  Ability to manage, coach and develop the team;  Basic understanding of project management;  Familiarity with the relevant industry is an advantage; International mindset.

 

Requisite Education and Experience / Minimum Qualifications:

Minimum of 5 years of pyroll or C&B work experience in a similar function for a multi-national company; 2+ years of management experiences; Undergraduate degree or equivalent professional experience; Best knowledge of the regional business needs, company rules, law and HR regulations; Good command of both spoken and written Korean & English.