Location: REMOTE
Shift: Should be flexible for 1st and 2nd shift
Available Schedules:
Tuesday – Saturday
This position is responsible for the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary.
Essential Functions
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation .
Develops and recommends business solutions to support organizational strategy by providing technical, business impact, and business process subject matter expertise to internal and external partners regarding business initiatives; identifying how to troubleshoot and resolve potential issues surrounding new business initiatives; assisting in the preparation of technicians for new applications and project rollouts (for example, how to troubleshoot new technology, how to fix application); participating in focus rooms during corporate impacting incidents; and making recommendations to leadership.
Troubleshoots and resolves complex issues (for example, server and storage capacity issues) by gathering needed information and formulating an action plan; running existing and new scripts and commands to resolve issues; interpreting the results to determine further action; utilizing online documentation, personal experience, and knowledge to troubleshoot issues; providing recommendations to team to speed resolution; and engaging support teams (for example, contractor teams, vendor partners) as needed to assist in the resolution of issues.
Manages and resolves critical customer incidents, requests, and escalations received through various communications (for example, phone calls, email, system software, walk-ups) independently by identifying incident and business partner needs; monitoring team and area service level queues; assisting in issue resolution based on urgency of incident, request, or escalation; assigning, delivering, installing, or enabling assets (for example, hardware, equipment, software, media, coordinating delivery of new equipment) once approved; validating business partner and system issues and resolutions; partnering with business and vendor partners to resolve incidents, requests, and escalations; and closing requests or problem tickets upon completion.
Delivers continuous improvement of field technician services and processes by evaluating reports to identify trends and areas of improvement; reviewing continuous improvement recommendations; ensuring root causes are identified; partnering directly with business and vendor partners to resolve issues and improve systems and reporting tools; ensuring knowledge management tools are updated; developing team members; and implementing business improvements.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Leadership Expectations
An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position
Focus on our Associates: Talent Management : Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others' contributions and accomplishments.
Focus on our Associates: Collaboration & Influence : Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact to a range of audiences; and demonstrates energy and positivity for own work.
Focus on our Associates:Diversity, Equity & Inclusion : Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs.
Deliver for the Customer:Strategic Thinking : Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
Deliver for the Customer:Customer Focus : Delivers results while putting the customer first and applying an omnimerchant mindset and the EDLP and EDLC business models to all plans.
Embrace Change:Digital Transformation & Change : Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.
Embrace Change:Curiosity & Courage : Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Live our Values:Servant Leadership : Is consistently humble, self-aware, honest, and transparent
Live our Values:Culture Champion : Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Physical Activities
The following physical activities are necessary to perform one or more essential functions of this position.
Reads information, often in small print.Visually verifies information, often in small print.Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.Communicates effectively in person or by using telecommunications equipment.Enters and locates information on computer.Entry Requirements
Preferred Qualifications:
Associate's degree in information technology or related field.3 years’ experience in information technology or related field.2 years’ experience with information technology systems (for example, hardware, software) for stores, distribution centers, and mainframes.2 years’ advanced experience with Excel (for example, creating macros, developing formulas, using pivot tables).1 years’ experience using basic word processing and email software (for example, Word, Outlook).1 years’ experience conducting problem or incident management.1 years’ experience working at an information technology call center or service help desk. Professional information technology certification (for example, A+, Cisco Certified Network Associate (CCNA), Parallel Sysplex).At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The hourly wage range for this position is $23.00-$45.00*
*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Distribution Center Management, Help Desk, Information Technology, Installing computer hardware or software, Investigations, Mainframe Technology, Managing challenging workforce issues, Microsoft Office, Project Management, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Associates: Information TechnologyCCNA - Cisco Certified Network Administrator - CertificationPrimary Location...608 Sw 8Th St, Bentonville, AR 72712-6207, United States of America