More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Please note: this position may be located at any of the locations listed on the posting. The exact location will be determined at the time of offer based on business needs. A Duke Energy commuter vehicle will be provided for this position. Job Summary The Senior Public Engagement Manager leads the company’s strategic outreach efforts for customer delivery projects in a designated area which includes substation optimization projects and undergrounding projects. This position requires in-depth knowledge and experience, partnering with technical and externally-facing staff and all levels of an organization, coordinating complex communications internally and externally, working independently with minimum guidance. Responsibilities + Creating and managing a strategic engagement plan + Preparing and coordinating external written communications to property owners and other stakeholders, response, dispatch and tracking of external project inquiries, and monitoring and tracking project information + Engaging and informing key internal stakeholders of the projects taking place and works to ensure a smooth execution of projects + Participating in project team meetings including extensive field reviews, pre-construction meetings and customer interaction in the field + Working with local Government & Community Relations Managers to determine appropriate public engagement strategy + Organizing external communications such as letters, collateral and presentations as needed in coordination with internal communications departments, internal management, legal, engineering, etc. + Coordinating the printing and mailing of external communications + Monitoring property owner inquiries on assigned projects and manage response and documentation + Leading in the preparation and implementation of public information meetings Basic Qualifications: + Bachelor's degree + In addition to bachelor's degree, five (5) years minimum of related work experience + In lieu of bachelor's degree AND five (5) years minimum of related work experience listed above, high school diploma/GED AND seven (7) years minimum of related work experience Specific Requirements: + Valid driver's license Desired Qualifications: + Prior experience in customer delivery/distribution + Experience presenting and communicating with external audiences + Adept at dealing with a variety of individuals and escalated situations + Excellent written and oral communication skills + Proficient in principles of project management + Experience in the utility industry + Customer-specific experience + Demonstrated organizational and planning skills + Demonstrated negotiation experience + Proficient in Microsoft Office applications + Community involvement experience in a personal or professional capacity + Ability to lead cross functional teams + Demonstrated problem solving and conflict management skills + Ability to effectively interact with all levels of employees, management, customers, vendors and service providers in both business and social settings + Experience in working with community organizations in a professional capacity + Experience in working with mid-level, senior level management and their support staffs + Experience with project and event planning + Previous budget management experience Working Conditions + Available for travel and to support after hours events + Frequent travel to construction sites to meet with crews and customers + Available to serve in an “on-call” basis + Field mobility classification – work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location. #LI-AB1 #LI-Field Travel Requirements 5-15% Relocation Assistance Provided (as applicable) No Represented/Union Position No Visa Sponsored Position No Posting Expiration Date Thursday, January 30, 2025 All job postings expire at 12:01 AM on the posting expiration date. Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. Privacy (https://www.duke-energy.com/legal/privacy) Do Not Sell My Personal Information (CA) Terms of Use (https://www.duke-energy.com/legal/terms-of-use) Accessibility About Duke Energy (https://www.duke-energy.com/our-company/about-us) Read about our commitment (https://www.duke-energy.com/our-company/about-us/diversity) to supporting a diverse and inclusive workforce. Learn how to set up job alerts here. (https://www.duke-energy.com/-/media/pdfs/our-company/careers/setting-up-job-alerts.pdf?la=en&rev=6962070124bd4580b5b0857fe0664750) View a step-by-step application guide (https://www.duke-energy.com/-/media/pdfs/our-company/202704-ext-job-postiing-application-job-aid.pdf?la=en&rev=ef1520f25bbd47dcbdba4a0dbda6db8d) for assistance in completing the process. Contact our team (RecruitingOperations@duke-energy.com?subject=Duke%20Energy%20External%20Career%20Site) for questions on our hiring process. Check on the status of your application on your Candidate Home (https://dukeenergy.wd1.myworkdayjobs.com/en-US/Search/userHome) page. Brighter opportunities. Brighter futures. Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential. Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination. 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