We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.
If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.
JOB PURPOSE:
The role of the Senior Storage Consultant (Backup) is a customer facing service operations position in Hitachi Vantara’s Managed Services division. The Senior Storage Consultant (Backup) works as part of a L3 operations team responsible for the delivery of Storage as a Service (StaaS) to a specific client based on agreed SLAs, maintaining a high level of customer satisfaction.
The Senior Storage Consultant (Backup) will be involved in daily operations, including Change Management, Capacity Management and complex incident and problem resolution.
He/She will apply advanced subject matter knowledge to solve complex technical issues and is regarded as a subject matter expert on Backup Technologies.
The role also provides expertise and technical guidance to functional project teams and participates in cross-functional initiatives where Backup and Restore expertise is needed.
Mentoring/training junior staff members where required.
RESPONSIBILITIES:
• Act as a Senior Backup Support person within a L3 Support team, working closely with Engineering and Vendor Support functions.
• Provision, configure, maintain and troubleshoot the client’s Backup Service, distributed across the world.
• Identify and implement improvements to enhance, optimise and reduce the cost of the Backup Service, making proactive recommendations to the Service Delivery Management Team. This will include, but not be limited to, areas of capacity, performance, availability, stability, cost and support roadmaps.
• Perform periodic capacity planning and performance tuning of the Backup Service and inform the Service Delivery Management Team of key findings and recommendations.
• Respond to and resolve Backup Service-related incidents, managing all necessary communication with other technical teams and the management team.
• Create and/or Maintain Operational and Support Documentation to ensure it is current and accurate and adheres to the Client’s engineering and security standards.
• Take ownership of and perform life cycle management activities for the Backup Service and related products and technologies.
• Support auditory, regulatory and risk and compliance initiatives that contain deliverables related to the Backup service.
• Assist the Project Team as a Backup Subject Matter Expert with respect to Solution Design and Transition of Services from Project to Operations.
• Provide On-Call support on a defined rotation.
Qualifications and key technical skills:
• Minimum of 7 years’ experience in supporting Backup technologies. More latterly in a L3 or Engineering capacity.
• Certified in Commvault/Simpana Backup product(s) or have demonstrable expertise on the product.
• Bachelor’s degree in a computer science related discipline, or equivalent industry experience.
• The individual will be expected to have a good knowledge of core IT protocols and systems (virtualisation, servers, networks, storage, databases, data centres, and security) and, ideally, have a system administration background. The role will demand the ability to learn and/or work across new platforms and technologies and apply this knowledge to business needs.
• Fluent written and spoken English language.
Desirable Skills/experience:
• Understanding/experience of other Storage Technologies extremely beneficial (SAN/Block, NAS, Object etc).
• ITILv4 Certification.
• Banking/Finance IT domain experience.
Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.