Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job CategoryOperations

Target Openings1

What Is the Opportunity?At Travelers Europe, the Europe Operations division is committed to revolutionizing customer and agent experiences while driving revenue and maintaining strong underwriting results. Our focus is on cultivating a culture of innovation and efficiency across the organization.

As a Senior Manager of Strategic Enablement within the Operational Effectiveness (OE) team, you'll be at the forefront of transforming end-to-end processes that are crucial to our success. Your role will involve leading initiatives that boost operational efficiency, enhance customer and employee experiences, and support strategic goals.

You'll have the opportunity to influence and drive key business outcomes by supporting strategic initiatives and ensuring operational continuity. Whether overseeing a team of professionals or leading project teams, you'll play a vital role in aligning actions with enterprise goals, fostering continuous improvement, and ensuring seamless change management. Your work will be instrumental in turning business strategies into impactful results.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

This role is eligible for a £2,500 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus.What Will You Do?Proactively identify opportunities and issues through root cause analysis, active listening, and engagement with stakeholders spanning multiple teams, business areas, and processes.Identify and assess recommendations for process improvement opportunities, engaging key stakeholders to secure buy-in for implementation, and initiating and implementing large/multiple improvement opportunities.Own and optimise the performance of assigned capabilities, business areas, and/or technologies, collaborating with stakeholders to request and obtain the necessary tools, resources, and funding to maximise business value.Lead and influence the end-to-end execution of operational components for multiple/high complexity initiatives that have a broader impact across the line of business, including benefits monitoring and realisation.Assist in prioritising efforts and advocating for resource allocation.Coach team members on process improvement tools, methodologies, approaches, and foundational knowledge to ensure successful rollout and enhancements across all initiatives.Perform other duties as assigned.

Be Committed, Be Connected, Be Creative and Be Energised – these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work. 

To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments.  

What Will Our Ideal Candidate Have?Bachelor’s DegreeRelevant business process management experience.Familiarity with Lean, Six Sigma and Agile methodologiesAdvanced organisational skills with the ability to manage multiple priorities simultaneously and follow through to ensure timely completion.Thorough knowledge of trends, emerging platforms, and new technologies, with the ability to identify best practices and implement them into the organisation.Ability to quickly grasp Travelers’ business strategy and align objectives with enterprise goals.Exceptional data analysis skills to interpret trends and report insights and recommendations to business partners.Ability to understand business goals and influence others to achieve them.Excellent written and verbal communication skills with the ability to consult on projects and present information effectively to all seniority levels.

What is a Must Have?Relevant experience in operations, collaborating on projects, or working in a related field.Previous experience guiding or coaching others.

What Is in It for You?Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.