Philadelphia, PA, 19133, USA
3 days ago
Senior Success Manager
**Overview** **Pay: $120-150k** The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data. **Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf) **401(k)** – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested. Position Summary: Responsible for the day-to-day operation and administrative activities of multiple projects within the district. Leads Project Managers, techs, and other managers to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned buildings. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned buildings. Drives technology and innovation Essential Duties · Oversee processes and Coordination of service activities for assigned projects. Ensure that services are performed as contracted and at the intended profit margins. · Control supplies, equipment, and personnel necessary to meet customer specifications. · Interact with customers as assigned to obtain feedback on services and special needs. · Troubleshoot potential problems and concerns. · Manage the company’s quality control monitoring and safety programs at the assigned buildings. · Conduct quality of service inspections at assigned projects. · Attend ABM training workshops when scheduled. · Develop operational improvement plans and implements process changes within assigned buildings. · Ensure compliance with company policies and procedures and all federal, state and local government regulations. · Ensure that all paperwork, including terminations, labor variance action plans, and operational models is complete and accurate and is submitted to the district/hub in a timely manner. · Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned buildings. · Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and, when applicable, correct any payroll discrepancies. · Work with District Manager to develop an action plan for all invoices that are outside of the contractual parameters. · Manages and provides leadership to Project Managers, Supervisors, and Lead personnel assigned to the buildings. · Responsible for the overall direction, coordination, and evaluation of personnel within the assigned buildings. · Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws. · Responsible for directing work; appraising performance; rewarding and disciplining subordinates; addressing complaints, resolving problems, and terminating employees. · Perform other duties as assigned - Job duties may be modified at any time. REQNUMBER: 105354 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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