**Job Description** **Job Title:** Sr. Supervisor of Internal Technicians **Location:** Corporate **Department:** Facilities **Position Summary** : The Sr. Supervisor of Internal Technicians is responsible to provide leadership of many departmental functions including process improvement, performance enhancement, annual budget development, monthly reforecast, and management of departmental functions in manager’s absence. Manages labor utilization, expenses, parts program and administrative activities for their team including required reporting and communication. Collaborates and leads with departmental manager driving strategic initiatives and implementation planning. Oversees 3 Supervisors inclusive of 30 plus field associates. **Principal Duties** : + Drive with manager strategic planning and implementation of cost and service improvement initiatives. Manage key program functions including labor utilization, development and management of labor, expense reimbursement, parts program, communication planning and execution, human resource paperwork, uniform program, and payroll within their respective geographic area. + Establish process and tools to identify issues, trends, and improvement recommendations. Develop improvement opportunities and plans to reach targeted metric benchmarks. + Analyze monthly budget variances and develop plans to address and present to Internal Tech Manager. + Responsible for assisting the development, maintenance, and execution of department parts program in assigned area in excess of $4 million. (in respective geographic area). + Oversee Technician store alignment in assigned area for current and future time frames. Serve as the lead Internal Technician liaison with Store Operations for assigned area. + Oversee quality control survey process for assigned area gaining compliance and reviewing trends with Manager. + Manage service execution within agreed service level agreements (SLAs). Identify opportunities and develop service level improvement and cost effectiveness initiatives that support corporate growth plans. + Assist with the implementation of the change management process as the Facilities organization evolves. Identify opportunities to improve and standardize processes within assigned tech teams. Benchmark industry best practices related to Facilities repair and maintenance as needed. + Assist the Manager of Internal Technicians with collaborating with the Planning and Analysis team to review spend and develop forecast projections for the following month. + Manage fleet program with direct and indirect reports. + Assist with the development and implementation of continuous improvement opportunities to reduce cost and improve metric performance. + Develop and oversee the execution of the preventative and scheduled maintenance programs. + Manage personal development for self and team utilizing career development plan, formal review process, and cross training opportunities. + Provide overall direction and support for team and monitor and assess individual work in accordance with high standards of excellence. Provide feedback, coaching, support, opportunities for development, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions. **Essential Functions:** + Self-motivated. Demonstrated ability to identify process/procedures improvements and successfully implement. + Excellent leadership skills. + Ability to work well individually as well as in a team environment. + Excellent customer service skills. + Detail oriented and excellent organizational skills. + Excellent analytical and problem-solving skills. + Excellent interpersonal, oral, written, and communications skills. + High degree of professionalism and confidentiality. + Strong analytical background and demonstrates problem solving skills. + Ability to work independently but also collaborate cross functionally across all levels of the organization. + Proven ability to prioritize and handle multiple tasks and delegate effectively. + Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork. + Ability to manage large, diverse, remote teams in a dynamic business environment **Basic Qualifications:** + Bachelor’s Degree preferred or relevant work experience. + Five years previous management/supervision experience + Facility management and/or store operations experience preferred or similar project management experience. + Travel required + May have to work weekends or after hours occasionally + Ability to support emergency situation on weekends or after hours + Valid driver's license required Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.