Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Support Engineer

Senior Support Engineer - Services

As a Senior Software Engineer in Services, you will have the opportunity to work on high-performance analytics platform that advances how businesses all over the world unleash the most value from their data. Our next generation platform blends industry-leading analytics, advanced software architecture, and the latest web technologies. You will play a vital role within a rapidly growing organization, while working closely with experienced and driven engineers to solve challenging problems. You will have the opportunity to shape the office and team culture and be a part of growing the recently started Data & Services Platforms team in Pune.
As a Software Quality/ Support Reliability Engineer, we build analytically intensive software on top of vast amounts of data served securely over the web to many of the world's largest organizations.
Software Quality Engineers are responsible for ensuring great products and analytics for our users. At Mastercard, SQE work directly alongside software engineers and product managers in small teams and are deeply engaged throughout the entire development process. From feature outset to feature rollout, SQE are involved every step of the way guaranteeing the highest quality product and fastest possible software delivery. Innovation is also a key facet in the role. Software Quality Engineers are expected to never settle for the status quo in how Mastercard approaches its testing challenges and always look for ways to accelerate or improve the testing tactics taken.
This position is based out of Shanghai and will be reporting into the regional China team.

Join a fast-growing team
As a Senior Software Engineer - Quality/Reliability, you will:
•\tServe as a technical resource for team members
•\tLead scoping and triaging issues for the team
•\tLeverage new technologies and approaches to supporting with increasingly large data sets
•\tCollaborate across teams with exceptional peers who are passionate about what they do
•\tApply your skills in computer science, math, and statistics to solve important problems faced by some of the world's largest organizations
•\tContinue to innovate and consistently learn new technologies
•\tHelp the team and provide guidance to improve the quality of support we provide to clients
•\tWork closely with client-facing teams to understand problems and provide clarity
•\tIdentify patterns for the issues reported and provide inputs to the Business for enhancing product
•\tNavigate efficiently through the complex codebase (is a plus)
•\tUnderstand product business and help clients with insights
•\tOwn the release management process for your team and innovate on code and database deployment methods for applications developed by your team
Ideal Candidate Qualifications
•\tGood to have - Prior experience with support/enhancement projects
•\tExperience leading efforts for improving support and reliability of the product
•\tDebugging and troubleshooting skills
•\tFamiliarity with Large multiteam products comprised of microservices and environments
•\tUnderstanding of statistical techniques
•\tDeep understanding of relevant core technologies, libraries, and processes
•\tHigh level understanding of the technologies in C#, SQL Server, React/Redux, Jenkins, CI/CD
•\tGood understanding of various design patterns
•\tPassion for solving varied and complex real-world problems
•\tInitiative and creativity in approaching new challenges
•\tAbility to thrive on small, highly collaborative project teams
•\tSolid technical foundation with a degree in Computer Science or related field
•\tStrong written and verbal English communication skills
•\tStrong written and verbal Mandarin communication skills
Mastercard is an equal opportunity employer that values diversity and inclusion. Applicants will be considered and treated without regard to gender, gender identity, race, color, ethnicity, national origin, religion, sexual orientation, veteran or disabled status, or any other characteristic protected by applicable law.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.