Welcome page Returning External Candidate? Log back in! Senior Support Specialist Location US-NJ-Camden Job ID 29245 Category Professionals Shift 1 Type Full Time Department Name IT Technology Systems 1 Cooper Plaza About Us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey

Short Description

Provides support to Cooper University Hospital including off-site hospital based ambulatory practices.  Installs, configures and responds to customer support calls for software, hardware, peripherals, data network devices, smartphones, and all equipment used for Cooper business. Troubleshoots and repairs network connectivity issues; updates hardware inventory including spare parts; replaces and removes old equipment; develops and maintains technical documentation; interfaces with other IT teams and service vendors to resolve problems.  Provide second and third level technical support for all technicians; represents Team Lead in their absence; interfaces with other IS teams and service vendors to resolve problems.  Works independently with minimal supervision while handling tickets  and projects.  Mentors team members.  

Experience Required

2-4 years

Education Requirements

hs graduate

License/Certification Requirements

A+ certificate, MCP (Microsoft Certified Professional) or equivalent work experience preferred

Special Requirements

Minimum of 5 year’s experience in computer hardware installation, maintenance and repair.
Strong analytical, technical and troubleshooting skills required.  
Customer focus and positive, can-do approach is critical.
Must have good interpersonal, verbal and written communication skills

Options Apply for this job onlineApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Cooper University Health Care is an Equal Opportunity Employer and is committed to equal employment opportunity for all team members. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by law or regulation. To request reasonable accommodation, contact HRRecruitment@CooperHealth.edu View Apply Start Completed Application FAQs

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