Senior System Administrator Job Description The Senior System Administrator is responsible for employee management activities at various locations and divisions for a specific client. This role’s primary responsibilities include efficient IT service management and process improvement to IS systems used in client engagement. The ability to communicate clearly, deliver a high level of customer service, execute on project deliverables, and think with the future in mind are key attributes for this role. Responsibilities + Provide direct end-user assistance to solve customers’ administrative and technical problems on client-level workstations, end-user devices, peripherals, and applications. + Troubleshoot and demonstrate problem-solving skills in identification of the root causes of business performance and execution issues by using process and data analysis. Platforms include: Windows, Entra/Azure/Intune, and Engineering or CAD Software. + Participate in procurement of hardware and software assets for customer and infrastructure projects. + Oversee ITSM application and ensure support provided is captured within the system in a timely and professional manner; review ticket completion/escalations; provide data and reporting to IT management staff. + Lead or participate in multiple projects in accordance with project goals. + Execute supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. + Escalate issues in a timely and appropriate manner to Manager for support, approval, and/or resolution. Additional Skills & Qualifications + 2+ years of demonstrated leadership skills managing virtual teams of diverse skill sets. + 5+ years of IT related experience. + Ability to provide coaching and mentoring to operational team members in the areas of technical skills & competencies. + Proven ability to be self-motivated and take initiative under the pressure of demanding timelines. + Demonstrated skill in critical thinking and problem solving. + Excellent verbal, written, and interpersonal communication skills at all levels. + Knowledge of software including Windows, Office, Entra/Azure/Intune, and Engineering or CAD programs. + Bachelor's Degree in Computer Science, Information Technology, Business, or related field. + ITIL certification preferred. + Refcr2023. Pay and Benefits The pay range for this position is $80000.00 - $85000.00/yr. Medical and dental insurance plansHealth Savings AccountLife and disability insurance401(k) match, profit sharing and 529 planPaid holidays and 20 days of paid time off each year for new employeesConsumer discountsFlexible spending accounts and employee assistance programs Workplace Type This is a hybrid position in Troy,MI. Application Deadline This position is anticipated to close on Feb 28, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.