Description In this role... In this role, you will be a senior member of the team, driving operational health of our systems. You will drive initiatives and identify recurring issues in our systems and help build more resilient infrastructure and monitoring setup. You will own campaigns related to improving our automated alerts and the on-call process. You will drive work related to companywide mandatory software upgrades, OS patching needs and create automation around such common asks for the team. You will build automation to determine health of our overall systems. We are looking for a person with a strong sense of ownership and a passion for delivering creative solutions for complex problems on an unprecedented scale. Successful candidate must be innovative, flexible, self-directed, and able to build high-performance, reliable, maintainable systems to monitor our customer facing applications and services. The candidate should be able to identify automation needs and build innovative scripts and automations to help the team make systems more maintainable. The candidate should be able to find ways to catch problems before they happen by actively keeping track of changes that are occurring outside our immediate team. The ability to function at a very high level in a fast-paced environment along with a team of very talented engineers is essential. If you enjoy working in a dynamic environment to deliver world class mission critical systems, this may be the career opportunity for you! Key job responsibilities Key Job Responsibilities * Operational Excellence (OE): You’ll lead this charter for the team by introducing mechanisms, processes and advocating for OE culture with the objective of reducing and eliminating operational load. You will help the team handle things before they become problems. You will examine high severity events and prevent their recurrence. You will establish OE program to identify and drive resolution for team specific, cross-service and inter-service issues. You will introduce, review and own operational metrics/goals and be responsible for Service Level Objectives across Visual Shopping org. * Systems Development: We develop and own high-throughput, cost-effective pipelines to support feature extraction and indexing for our web-scale Information Retrieval (IR) system. We own low latency, highly-available runtime systems. You will co-own these systems with the team, identify areas of efficiency areas across our stack in terms of development, deployment, hardware and observability. * Cross-Team Collaboration: Our services power several other systems across the larger Search Org. You’ll represent the team in meetings with stakeholders and customers from other teams and work with them closely to ensure we can support their needs in terms of load, latency and functionality. * Learning: You will partner with people in similar roles in other teams and bring back best practices. About the team About the team Are you ready to drive the next generation of shopping innovations at Amazon? When words just aren’t enough to describe what customers are looking for, they often turn to other methods such as camera-based search, or using the picture of a celebrity to find inspiration for their fashion purchases. When images aren’t enough to convince customers that a piece of furniture will look good, they want to turn to Augmented Reality to envision how that furniture item would match their living room décor. Starting in 2009, the Visual Shopping team has thus far launched many visual search solutions on the Amazon App that use computer vision and machine learning/deep learning to help customers complete their shopping missions more easily; multiple internal teams at Amazon (devices, Kindle, Seller services, etc.) also use our libraries and APIs to deliver solutions to their own customers. We are a full stack shop, and our team capabilities cover the whole solution spectrum, ranging across applied science (Computer Vision and Deep Learning), large scale engineering services, LLM, product management, data analytics design, and mobile app development for iOS and Android. However, it’s still Day 1, and this is your chance to make history in the new era of shopping. Basic Qualifications - 5+ years of systems design, software development, operations, automation, and process improvement experience - 5+ years of development/programming/scripting language (Python/Java/Bash/Perl) experience - 5+ years of deploying and operating in a Linux/Unix environment experience - Experience with CI/CD pipelines build processes - Experience building tools for building, testing, releasing or monitoring - Bachelor's degree Preferred Qualifications - Experience with distributed systems at scale - Preferred qualifications - * Experience building services using AWS products - * Experience in networking, storage systems and operating systems - * Experience writing technical documents, tech project plans and progress reports to leadership and to stakeholders Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.