Secure our Nation, Ignite your Future
Currently, ManTech is seeking a motivated, career and customer-oriented Senior Systems Administrator to join our team in Chantilly, VA.
Responsibilities include, but are not limited to:
Maintain/troubleshoot Windows servers and workstations, both on-site and remote
Perform Windows system administrative support to include adding and removing users, installing software and monitoring systems
Maintain domain controllers, file servers, application servers and other cloud resources
Properly receive and triage customer incidents in the ticketing system
Follow standard operating procedures to accurately log all tickets within the ticketing system
Perform remote troubleshooting through diagnostic techniques
Properly escalate unresolved tickets to the next tier of support
Engage with customers throughout the process and follow up to ensure proper incident closure
Ensure quality and productivity standards are maintained while meeting customer timelines
Assist in configuring baseline switches, routers and PCs being prepared for deployment
Coordinate equipment preparation and shipping, confirm customer receipt, and validate inventories
Perform remote site surveys and identify requirements for hardware and cabling
Other duties as assigned
Basic Qualifications:
5+ years of related experience as a System Administrator or similar role
DoD 8570 IAT Level II Certification required (Sec+, CCNA, GICSP, GSEC, CND, SSCP, CySA+)
Experience with network and patch management
Knowledge of system security, data backup/recovery, and network monitoring
Experience using Microsoft Office
Ability to troubleshoot and problem solve issues to resolution
Good customer interaction with a focus on positive service support
Good oral and written communication skills
Preferred Qualifications:
Bachelor's Degree in a related scientific or technical discipline
CASP+ certification
Experience as a deployments engineer and/or deploying virtual desktops
Experience using ticketing systems such as TrackIT, Remedy or ServiceNow
ITIL 4 Foundations certification
Microsoft Certified Solutions Associate (MCSA)
Previous customer service experience
Previous experience working with networks in secure environments
Security Clearance Requirements:
US Citizenship and Top-Secret clearance adjudicated within the last 6 years
Willing to submit to a random polygraph
Physical Requirements:
Must be able to remain in a stationary position 50%
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as copy machine and computer printer
Often positions self to maintain computers in the lab, including under the desks and in the server closet
Frequently communicates with co-workers, management and customers, which may involve delivering presentations
Must be able to exchange accurate information in these situations
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
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