As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Functions:

Proactively monitor and fix all the client based environmentsMakes sure that the environment is up and running before and after the exchanges of the regions APAC, EMEA and NOAM opens and closes respectively.Makes sure FIX connectivity is up and runningCoordinates and leads selected client communications (phone, email) to gather requirements, discuss technical configuration options and provide status updates.Escalate and resolve critical alerts and issuesActively engage with stakeholders to identify areas of inefficiency and improve internal team processes.Help develop repeatable implementation plans to consistently and efficiently deliver against company, team, and individual goals critical to various projects.Establish a strong relationship with internal and external clients.Serve as a knowledge resource to immediate team members.Assist with escalated inquired both internal and external.Ability to work collaboratively with Engagement Managers and Client Success Managers

Qualifications:

Bachelor’s degree required3-8 years of professional experience in either a financial services or technology support role preferred.Knowledge/ Experience and strong understanding of the Investment Lifecycle with a focus on front/middle/back-office operations.Knowledge / Working knowledge of domestic and international equity, fixed income, and derivative products. Demonstrated Problem Tickets/Projects management and organizational skills; must have the ability to prioritize and manage multiple Tickets/Projects effectively in a fast-paced environment.Must have analytical thinking and problem solving abilitiesExceptional written and verbal communication skills required.Effective communication skills to set internal and external expectations.Working knowledge of relational databases, Windows server environments and experience learning new technical tools.Client Services function works in shifts to support our stakeholders 24x6, for all the days in a calendar year. The working hours, number of working days in a week, weekly - off will depend upon the requirements of the function. Our team members work a standard 40 hours per week excluding a daily lunch/dinner break of one hour.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.