Job Descriptions: POSITION SUMMARY Reporting to the Information Technology (IT) Manager, the IT Systems Analyst will play a critical role in ensuring the operability of essential IT systems. This position requires a candidate with several years of experience, proficient in managing complex tasks, and capable of acting as a liaison between technical teams and business stakeholders. The analyst will perform both support and system analyst responsibilities, focusing on enhancing system performance and supporting end-users. Key responsibilities include, but are not limited to: + Administering IT Technical Documentation Control. + Engaging with stakeholders to gather requirements and assure infrastructure performance aligns with end-user expectations. + Troubleshooting and resolving end-user connectivity issues. + Assisting in the deployment, maintenance, and troubleshooting of core business applications, including application servers, hardware, endpoints, and databases. + Conducting research on hardware or software products to fulfill technical, database, networking, or security needs. + Perform support, troubleshooting, performance monitoring/tuning for the data networks. Which includes WAN, LAN, VPN, Wi-Fi networks + Provide recommendations for network improvements, optimization, and deployment plans. + Perform implementation, maintenance, and troubleshooting of network components to ensure maximum up time and optimal refresh intervals. + Provide network documentation, training, and team guidance. + Provide a strong background in cloud/virtual networking and able to optimize network configuration to allow cloud systems to scale. + Configuring security settings and access permissions for individuals and groups. + Perform support, troubleshooting, performance monitoring/tuning for the databases. + Perform data analysis and reporting for business decision-making. + Assisting with IT infrastructure support and inventory management administration. + Administering Azure, M365 tools, including Exchange, Teams, SharePoint, and OneDrive. + Oversee system performance, optimization, and ensure continuous improvement. + Collaborating with the IT team to develop solutions and build a knowledge base aimed at streamlining systems. + Participating in after-hours on-call rotation. + Participates in Change Management process. + Provide troubleshooting and support to end-users. + Performing other duties as directed by the IT Manager. Required Experience: MINIMUM EDUCATION REQUIREMENTS Bachelor’s degree in information technology, Management Information Systems, Computer Science, or a related field required. Experience may be considered in lieu of the degree. MINIMUM EXPERIENCE REQUIREMENT + Minimum 4-6 years applicable experience in information technologies and systems analysis is required. + Experience installing, configuring, documenting, testing, training, and implementing new applications, infrastructures, databases, and systems. KNOWLEDGE AND TECHNICAL SKILLS REQUIREMENT + Demonstrated expertise with technical systems and applications. + Broad understanding of programming languages (e.g., Python, SQL), database management (e.g., MSSQL), system integration, and enterprise applications. + Proficiency in diagramming tools (e.g., Visio) with a strong capability in creating comprehensive documentation for infrastructure designs and disaster recovery plans. + Network protocols including DHCP, DNS, BGP, EIGRP, OSPF and L2/L3 switching protocols and network security. + Virtualization Networking specifically within VMWare and Azure environments + Experience with Cisco routers, switches, firewall and wireless hardware. + Experience with SolarWinds Network Management suite of applications. + LAN/Wan Configuration and Management. + A working knowledge of Advanced Windows Domain administration. This would include Active Directory, Group Policy, Sites and Services, DNS, and DHCP. + A working knowledge of troubleshooting/ monitoring tools. + Excellent verbal and written communication skills. + Demonstrated ability to think critically, troubleshoot effectively, and make timely and sound decisions. + Excellent interpersonal skills and service-oriented attitude. + Excellent time management and organizational skills. + Skilled in active learning. Keyword: Desktop From: Houston Forensic Science Center