Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn teen, pottery barn kids, Rejuvenation, Mark & Graham, west elm, or Outward. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

Senior Systems Engineer - Storage and Backup

About the Team

You will be part of the Technical Infrastructure team responsible for designing, building, and delivering key technical building blocks such as Storage, Backup, Servers, Containers, Networking, Voice, Databases, Data Centers, Service Desk, Monitoring tools and Log and Metric Analysis platforms. Our job is to ensure that every customer has the best experience possible utilizing the vast array of technical solutions we provide.

About the Role

You will be providing Level 3 support to Storage and Backup environment. You will provide engineering and administration support on multiple OS platforms in a multi-vendor environment, while working closely with architecture, application development, database, server, and networking teams. In addition, you will continuously participate in developing, defining, and simplifying processes to improve services. For new initiatives or critical upgrades, you will work closely with Business/Application Development & Engineering teams during project analysis and design phases and with the Operations team during the implementation and post go-live support. Our job is to ensure that every customer has the best experience possible utilizing the storage and backup solutions we provide.

You’re excited about this opportunity because you will…

Be a team player with integrity, passion, initiative, and leadership abilities to motivate others  Be proficient at working across the organization and interact/influence/negotiate effectively at all levels, peers and management  Be organized, thorough, and extremely detail oriented; taking ownership/responsibility of overall work quality  Love being a problem-solver, multi-tasker, and trouble-shooter of complex and diverse systems Bring new ideas that stretch our bounds and move the team to the next level Make hands-on contributions to all aspects of the group’s responsibilities Drive continual improvement and positive change with your scalable solutions Collaborate with engineers to build solutions that satisfy both infrastructure and application teams

Why you will love working at Williams-Sonoma, Inc.

We’re a successful, fast-growing company with an entrepreneurial vibe A technologically and data-driven business Competitive salaries, and comprehensive health benefits We’re at the forefront of retail, redefining technology for the next generation We’re passionate about our internal and external clients and live/breathe the client experience We get to be creative on a daily basis We have an experienced leadership team that wants to “do it right” and is open to new ideas We believe in autonomy and reward taking initiative We have fun and enjoy our time together!

We’re excited about you because you will...

Design, implement, manage and maintain storage solutions Leads and participate in installation and configuration activities of storage and backup systems. Provision and decommission storage in accordance with documented procedures Managing and troubleshooting NFS exports and CIFS Shares Supports resolution of production support incidents Troubleshoots issues across development, test and production systems Routinely monitors all systems within the storage and backup domain Performs systems resource optimization activities Participates in systems management, and security compliance activities Oversees monitoring, system access and configuration management Understanding of application /database design & integration with storage systems Identifies automation opportunities by communicating and collaborating with the team Researches and recommends automation and monitoring tools Develops and maintains procedures and storage system documentation Create Knowledge Base articles of operational tasks to streamline support and empower first and second level support to resolve issues Document the design, operation and troubleshooting of technology platforms and procedures Researches new technologies and processes Participates in On-Call rotation support

Qualifications/Experience

Bachelor’s degree in Computer sciences, Engineering, or related field or equivalent work experience 5+ years of production support experience in Storage & Backup Administration Expert level knowledge of large-scale Storage Area Network & Systems (NetApp, EMC, HP, IBM & Brocade) SAN / Storage Administration certification Advanced to expert knowledge of technologies such as operating systems (AIX, Linux, Windows, VMware)

 

We believe in People First

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. Our DEI initiatives prompt associate participation and engagement, aligning with our core vision to reflect the communities where we do business and put people first.

Benefits Just for You

Depending on your position and your location, here are a few highlights of what you might be eligible for:  

A generous discount on all Williams-Sonoma, Inc. brands A 401(k) plan and other investment opportunities  Paid vacations, holidays, and time off to volunteer  Health benefits, dental and vision insurance, including same-sex domestic partner benefits Tax-free commuter benefits A wellness program that supports your physical, financial and emotional health 

Your Journey in Continued Learning

In-person and online learning opportunities through WSI University   Cross-brand and cross-function career opportunities  Resources for self-development Advisor (Mentor) program Career development workshops and learning programs Speaker series

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

The expected starting pay range for this position is $105,000 - $135,000 annually. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.