Senior Systems Engineer

Work location : Nishijo, Kumagaya, Saitama
Required Language : Native level Japanese and business level English

Role and Responsibility :
• Handle end user Voice calls, Chats in Japanese Language
• Provide first level resolutions for End user computing and Business Applications
• Ticket creation/Categorization / Prioritization in SNOW or any Ticketing tool
experience
• Ticket triaging to respective Support Group
• Incident resolution and recovery for IT SD/Account Provisioning/L1 EUC/L1 Apps
• Good Analytical & Coordination skills are essential.
• Good understanding of Computers and Troubleshooting skills required in Windows
Operating System
• Customer service orientation and ability to work in a team.
• Excellent Soft skill, Communications skills (Voice, Email & Chat) to handle Japanese
end users.
• Troubleshooting skills on desktop and applications (MS office, Adobe etc)
• Troubleshooting skills on VPN connectivity and tools (MS Team, Webex)
• Experience in supporting windows domain password related issues.
• Troubleshooting experience using remote control tools
• Trouble shooting skills and experience in handling Exchange (Outlook)
• Experience in handling other IT Issues like Printer, hardware (Laptop, iPhone, iPad,
Desktop), browser, laptop performance related issues

Skills and experience
• IT Technical Service Desk
• Windows OS Troubleshooting Experieince
• ITSM Ticket Tool Experience
• Printer, iPad, iPhone, Password related troubleshooting experience

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.