Are you passionate about technology and innovation? Join our dynamic team at NVIDIA, where we are pushing the boundaries of what's possible in IT! NVIDIA business models have changed over the last few years. NVIDIA has been growing in the Enterprise area with growth in Data center, HPC, AI, Software, and services business models. The new business models and acquisitions are driving explosive growth which has resulted in increased complexity, much higher transaction volume and a need to re-engineer our processes.

We are looking for a candidate with deep process and system expertise in Return Management. This will include warranty management, returns/repair processes. You will play a central role in the functional management and analysis of diverse enterprise applications, with a solid focus on SFDC Service Management and Field Service. You will also manage and maintain our Salesforce platform, supporting new business models and products introduced by our Software and Services group. The successful candidate will showcase a history of spearheading multiple transformational initiatives and continuous improvement efforts, all while managing the operational requirements necessary to maintain existing solutions.

What you'll be doing:

Design and Implement case management, warranty management, return process, repair process and service orders to elevate the NVIDIA's service management process!

Architect and develop solutions within the SFDC Service Cloud environment.

Develop essential integrations connecting SFDC and SAP to facilitate seamless end-to-end service management processes.

Architect and design end-to-end solutions involving SFDC Sales Cloud and integrated downstream systems to support Software and Service processes.

Build Customer and Partner Communities to self-service capabilities.

Develop and update use cases, process diagrams, and user functional flows.

Generate, assess, and uphold high-level project plans, detailed functional and technical design documents for various functional areas.

Create and implement testing plans to ensure superior quality results. Coordinate UAT testing and weekly/monthly deployment release cycles.

Collaborate with Business, Product Management, and Engineering to deliver innovative solutions.

What we need to see:

Extensive expertise in configuring, designing, and implementing Salesforce Sales and Service Cloud applications.

Solid experience in Returns Process, Asset Management, Field Service, Warranty management, Entitlement management, Repair, and Service orders.

Master's degree or equivalent experience in Information Systems, Computer Science, or Business.

7+ years of experience as an SFDC Solutions Architect with advanced knowledge of the Salesforce platform.

Proficient in using flow builder, process builder, Field Service Management, Omni-channel, entitlements, Milestones, Lightning builder, Apex, VisualForce, Debug Capabilities, and other out-of-the-box solutions.

Self-motivated individual with a track record of working independently and driving new initiatives.

Excellent written and verbal communication skills are critical.

Experience collaborating and working with application developers, SFDC, SAP, and offshore teams to develop applications supporting enterprise customers.

Certifications: Administrator, Advanced Administrator and Sales Cloud Consultant/Service Cloud Consultant.

Ways to stand out from the crowd:

Experience in High-Tech industry

Experience in Software/Services processes and systems

Exposure to various middleware system architectures such as SAP PI/PO, MuleSoft, etc.

Experience with SAP CRM, SAP S/4 HANA systems and integrations is a plus.

Demonstrated expertise in lightning component development, Apex, bots, Gen AI, and machine learning.

Widely considered to be one of the technology world’s most desirable employers, NVIDIA offers highly competitive salaries and a comprehensive benefits package. As you plan your future, see what we can offer to you and your family www.nvidiabenefits.com/ Join us at NVIDIA and be a driving force in shaping the future of IT!

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The base salary range is 140,000 USD - 264,500 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.

You will also be eligible for equity and benefits. NVIDIA accepts applications on an ongoing basis.

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.