Manages the daily activities of at least one TLM Client Services team in support of multiple time and attendance products. May also oversee administrative personnel (overflow operators, administrative assistants, etc.). Establishes and communicates clearly defined team and individual goals and objectives. Provides periodic performance feedback against these objectives including an annual performance appraisal. Analyzes team performance metrics and reallocates work in order to achieve desired telephone, quality, and productivity metrics. Participates in the decision-making process with regard to client support/installation processes and procedures. Determines associates' training needs and ensures the timely and effective training of associates. Reviews and approves team reports and submits to senior management according to schedule. Over 3 Years, Up to 5 Years of Directly Related Experience At least 1 year of experience in a senior or technical support role in TLM Implementation or Client Services, or equivalent related experience. Bachelor's Degree or its equivalent in education and experience with a Major Area of Concentration in Technology, CS or related discipline. **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.