JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Leads the strategic planning and coordination of complex, high-impact laboratory projects across multiple product areas. Responsible for developing comprehensive project frameworks, including advanced data analysis, complex equipment integration, and critical infrastructure planning. Defines and aligns overarching project goals with organizational objectives, optimizing scope, timeline, and resource allocation. Oversees Product Area-specific reporting and analytics, providing critical insights to senior leadership. Serves as the primary liaison between cross-functional teams, facilitating seamless communication and project handoffs to the Project Manager Lead and Project Management team. Mentors junior planners and drives continuous improvement in lab planning methodologies and best practices. 

Responsible for planning and coordination of multiple Lab projects, conceptualizing the preliminary requirements, including data gathering, equipment and infrastructure, identifying the goals, determining the scope and business case justification.  Manage the product area specific reporting, interface and hand-off to the PjM Team for implementation. 

May be responsible for coaching and guiding junior occupancy planners for successful project implementation. 

ESSENTIAL JOB DUTIES  

Strategic Planning and Coordination: Lead campus-wide forecasting, test fits, and documentation. Collaborate with dedicated teams to obtain and refine scope on lab space requests, aligning with business and real estate goals. Provide advanced planning services: programming, analysis, equipment details, and comprehensive space solution development. Utilize sophisticated data analysis tools to generate and compare space solutions, presenting options, pros/cons, and recommendations. 

Project Framework Development: Ensure lab space planning activities comply with service line SLAs and client satisfaction targets. Implement milestone management, adherence to FDOB, status updates, and risk mitigation strategies. Monitor and review workload, developing plans to meet specific timelines and project deliverables. Obtain accurate requirements and set realistic expectations for end users. 

Cross-functional Liaison and Communication: Interface with Lab Project Management team for successful project handovers and updates. Establish and maintain relationships with client contacts and Lab Managers. Collaborate effectively with Project Management, Facilities Management, and other partner teams. Partner with Space Management Planning and Delivery pillars, providing visibility into lab activities and coordinating forecast data and headcount moves. 

Leadership and Mentorship: Train new hires or oversee their training. Work with junior Operations personnel to oversee data collection and coordination efforts. Act as a subject matter expert (SME) for the portfolio of lab spaces. 

Continuous Improvement and Innovation: Assess lab infrastructure and planning needs, measuring efficiency, effectiveness, and user experience. Propose changes to enhance user experience, quality, and delivery speed. Continually seek opportunities to increase customer satisfaction and deepen client relationships. 

Reporting and Data Management: Ensure the Lab project tracker is kept up-to-date with the most recent information and action items. Provide updates to maintain data accuracy for space, occupancy, and allocation. Log all activities into project tracking reports in Salesforce reporting tool. 

Resource Optimization: Maximize space efficiencies while implementing solutions aligned with organizational goals. Partner to ensure sufficient infrastructure capacities. Offer suggestions and highlight trends to aid management in real estate decisions. 

Involvement and oversight on campus-wide forecasting, test fits, documentation 

Interface with Lab PjM team for successful project handovers 

Coordinate with Lab PjM team to provide project updates for the project 

Ensure that the Lab project tracker is kept up to date with most recent information and AI’s  

Train new hires (or assign a trainer and oversee it) 

Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships 

Work with the dedicated CW team to collaborate and obtain scope on lab space requests within assigned area and group alignment to maximize space efficiencies, while implementing solutions in line with Business and Client 

Provide planning services in support of requested activities - programming, planning analysis, equipment details, space solution development inclusive of lab space plans,  furniture and equipment layouts, test fits, block plans and recommendations in a timely manner 

Establish and maintain relationships with Client contacts and Lab Managers to understand space requirements 

Collaborate and maintain effective working relationships with Project Management, Facilities Management, and other partner team members on all activities 

Utilize data analysis tools to generate space solutions and compare options to achieve a comprehensive view of the option outcomes. Present lab binders with all options, pros/cons, and recommendations. Partner to ensure sufficient infrastructure capacities  

Ensure lab space planning activities are executed in compliance with service line SLAs and client satisfaction targets. Milestone management, adherence to FDOB, status updates and risk mitigation are required steps in the planning of lab projects 

Act as a SME for your portfolio of lab spaces. Understand how these spaces are being utilized and offer suggestions and highlight trends that aids management in their real estate decisions 

Monitor and review workload and develop plan for identifying and meeting specific timelines and project deliverables; manage and conduct regular meetings with internal team and client stakeholders to maintain schedules and timelines for completion of phases of work 

Ensure the scope and schedule are monitored for consistency and work to resolve issues with appropriate team members 

Obtain accurate requirements and correctly set expectations with what is possible and what the end user should expect and when.  

Provide updates to ensure data accuracy for space, occupancy and allocation 

Collaborate in the assessment of lab infrastructure and planning needs, measuring environment efficiency, effectiveness, and experience, while proposing changes that aid in the user experience, quality, and speed to deliver 

Partner with the Space Planning, CAFM Operations, and Delivery pillars. Provide visibility to lab activity and highlight net new spaces and allocation changes. Hold regular meetings to obtain Planning Team forecast data and Delivery Team headcount move activity 

Work with other team members to oversee data collection and coordination efforts for labs on an established schedule as needed 

REQUIREMENTS 

Bachelor’s degree in architecture, design, construction management, or a related field 

7-10 years of related work experience in facilities management, Lab space planning, and/or corporate real estate environment preferred 

Extensive experience with large-scale campus and portfolio-wide strategy and occupancy planning projects 

Expert-level proficiency in interpreting architectural, MEP, furniture, and equipment prints; knowledge of basic MEP standards and building codes 

In-depth understanding of construction industry terminology, documentation, design disciplines, and local permitting processes 

Advanced skills in G-Suite, AutoCAD, MS Office, CAFM, occupancy planning software, and space data management solutions 

Demonstrated ability to thrive under pressure and lead teams in a fast-paced environment 

Exceptional attention to detail with strategic prioritization skills 

Established a track record of delivering outstanding customer service and building long-term client relationships 

Superior interpersonal, oral, and written communication skills, including the ability to present complex information to diverse audiences 

Ability to mentor junior staff and contribute to the development of best practices in lab planning 

EDUCATION/EXPERIENCE/TRAINING: 

Bachelor’s Degree required 

Specify preferred major: Facility Management, Space Planning, Architecture  

WORK EXPERIENCE: 

7-10 years of related work experience in facilities management, Lab space planning, and/or corporate real estate environment preferred 

Specialized knowledge / skills:  

Ability to understand/interpret prints - MEP,  schematics, furniture & equipment, knowledge of   

Solid understanding of the construction industry, terminology, codes, documentation, and design disciplines, permitting requirements/process within specific jurisdiction 

Advanced knowledge of Microsoft Office, G-Suite, AutoCAD experience, etc. 

Strong organization with proven leadership and interpersonal skills 

Ability to perform duties under deadline pressure in a fast-paced, high volume environment 

Detail oriented and thorough 

Proven record of providing excellent internal and external customer service 

Excellent oral and written communication skills, including presentation skills 

Must be able to lead vendors or contracted crews through a lab Move, Add, or Change 

PHYSICAL DEMANDS/ENVIRONMENTAL WORK CONDITIONS: 

Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer for up to 8 hours a day 

May involve periods of standing, such as operating at a copier/fax/scanner. 

Regularly required to talk, hear, and use hands and fingers to write and type. 

Ability to speak clearly so others can understand you. 

Ability to read and understand information and ideas presented orally and in writing. 

Ability to communicate information and ideas in writing and orally so others will understand. 

Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays. 

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

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Accepting applications on an ongoing basis until candidate identified.