Job Summary:

Red Hat Korea Technical Account Management team is looking for an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager in Seoul, Korea. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat OpenShift Container Platform & AI. You will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers. You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements. You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications to a resolution of such incidents. As a Technical Account Manager, you will work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships. You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use their time efficiently.

Primary Job Responsibilities:

Manage and grow customer relationships by delivering attentive, relationship-based supportBuild a sense of trust with customers and serve as their advocate within Red HatPerform technical reviews and share knowledge to identify and prevent issuesGain an understanding of customer technical infrastructures and environments, hardware, and offeringsCreate customer engagement plans and keep the documentation on customer environments updatedSupport enterprise customers, implementing automated and containerized cloud application platform solutionsPerform initial or secondary investigations and respond to online and phone support requestsPartner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve issuesRegularly contribute to the Red Hat knowledge base and share best practices with peers and colleaguesParticipate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areasDeliver key portfolio updates and help our customers successfully implement upgradesManage customer use cases and maintain clear and concise case documentationEngage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoptionEngage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise successCommunicate how specific Red Hat’s cloud solutions and our cloud roadmap align with customer use casesTravel, as necessary, to visit customers and attend events within the country or region

Required Skills:

5+ years of experience working in customer support, development, engineering, or quality assurance (QA) organizationAbility to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based supportOutstanding written and verbal communication skills with Korean & English; ability to convey complex information to customers clearly and conciselyCompetent comprehension of enterprise architecture and strategic business driversAbility to manage multiple issues and projects with a focus on detailAptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms 

The Following Are Considered a Plus:

Experience with system management, cloud, or MWBachelor's degree in a technology-related discipline, preferably computer science or engineeringPrior experience working in a technical leadership or mentorship roleExperience with training and presentation deliveryExpertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes and MWExperience working in DevOps environmentsSoftware engineering background; experience with RPM-based Linux and Java technologiesExperience deploying applications in cloud environmentsExperience developing containerized applicationsGood understanding on AI PlatformExperience with public cloud services like AWS, Azure, gcp and etc.Good understanding on Finance IndustriesGood understanding of continuous integration (CI) and continuous delivery (CD) conceptsExperience with enterprise cloud solutions including Platform-as-a-Service (PaaS) tools like Red Hat OpenShift, containers, Kubernetes, cloud management (Red Hat CloudForms), and IT automation (Red Hat Ansible Automation Platform)

For more information on the technical account manager role please refer to:
https://www.redhat.com/en/services/support/technical-account-management
https://www.redhat.com/en/blog/tag/technical-account-managers

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

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