Business Area:

Seniority Level:

Job Description: 

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry.  Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

At Cloudera, we deliver a hybrid data platform built for the enterprise, supporting organizations with data insights, governance, machine learning and AI across their entire data estate. As a leader in data management and cloud solutions, Cloudera empowers its customers to transform complex data into actionable intelligence. Our Content Development Team plays an essential role in ensuring that our technical content is clear, accurate, and user-friendly for developers, system administrators, and end-users.

We are seeking a detail-oriented and experienced Technical Editor to join Cloudera’s Content Development Team. In this role, you will be responsible for reviewing, editing, and improving a wide variety of technical materials, including product documentation, installation guides, upgrade guides, and API documentation. Additionally, you will define DITA best practices for the content team and work to ensure they are applied consistently across all documentation. You will also play a key role in developing and maintaining UX writing guidelines, ensuring clarity and consistency across all user-facing content, including in-product messaging. This role requires close collaboration with technical writers, engineers, UX designers, and product managers to deliver high-quality, user-centric content.

As a Technical Editor you will…

Edit and proofread Cloudera’s technical documentation for grammar, clarity, style, and accuracy

Ensure consistency in terminology, tone, and formatting across all product documentation, adhering to Cloudera’s style guidelines

Collaborate with technical writers, UX designers, and product teams to verify technical information and enhance the readability and usability of both documentation and in-product messaging

Develop and maintain technical content guidelines and UX writing guidelines to ensure clear, concise, and consistent in-product copy, including error messages, tooltips, onboarding instructions, microcopy, and vocabulary

Define and implement DITA best practices for the content team, ensuring a consistent structure, style, and organization in all documents

Provide guidance to technical writers on using DITA principles effectively to improve content reusability, modularity, and information architecture

Manage the editorial process across multiple projects, ensuring deadlines are met in fast-paced development cycles

Contribute to the development and maintenance of Cloudera’s documentation and UX writing style guides and best practices

Assist with localization efforts, ensuring consistency and quality in translated technical and UX materials

Ensure that all documents comply with industry regulations, Cloudera standards, and technical requirements

Proactively identify areas for improving documentation processes, in-product content, and DITA-based workflows

Assist in the creation of videos to assist end-users with their use of Cloudera products and components

Partner with the internal tools team, product management, engineering team, and engineering program management to ensure technical content is validated and published to Cloudera Documentation portal in a timely manner

We are excited if you have...

Proficiency in written English

Bachelor’s degree in English, Communications, Technical Writing, or a related field

3+ years of experience as a technical editor or in a similar role, preferably in a software or technology-focused environment

Strong understanding of technical writing and UX writing principles, technical terminology, and DITA best practices

Experience editing complex documentation and in-product content related to data platforms, cloud computing, enterprise software, or related technical domains

Experience developing and maintaining style guides for both technical and UX writing

Proficiency in editing tools such as Microsoft Word, Adobe Acrobat, and content management systems (CMS)

Excellent command of grammar, spelling, and style, along with the ability to simplify technical concepts for diverse audiences

Experience with DITA-based content management and version control systems such as SDL LiveContent  or Git

Experience using an XML/DITA authoring tool such as Oxygen XML for writing documentation

Excellent communication and teamwork skills, along with the ability to adapt to various methods of obtaining information from subject matter experts

Strong organizational and project management skills, with the ability to handle multiple assignments simultaneously

Ability to be flexible and to adapt to changing responsibilities, situations, tools, and requirements

Ability to work across time zones with globally distributed teams

Ability to learn new technical subject matter quickly

Ability to work as a self-starter who can work in a fast-paced and collaborative work environment with minimal supervision

You might also have...

Experience documenting Cloud products

Experience with Python

Experience writing developer guides and sample applications

Experience documenting management applications such as Oracle Enterprise Manager, MySQL Enterprise Monitor, or VMWare vCenter

Experience documenting SQL products

Experience documenting security for enterprise-level software

Familiarity with Cloudera’s products (Cloudera Data Platform, Cloudera Manager, etc.) or similar enterprise data solutions is a plus

Experience using Linux (Red Hat Enterprise, Ubuntu, or SUSE)

Experience documenting or using open source products

Experience creating videos for documenting products or interest and ability to learn how

Experience working in an agile-style development environment

Experience in data management, cloud platforms, or related fields

Familiarity with Agile development processes

Knowledge of markup languages such as HTML, XML, or Markdown

Experience with localization and internationalization of technical and UX content

What you can expect from us:

Generous PTO Policy 

Support work life balance with Unplugged Days

Flexible WFH Policy 

Mental & Physical Wellness programs 

Phone and Internet Reimbursement program 

Access to Continued Career Development 

Comprehensive Benefits and Competitive Packages 

Paid Volunteer Time

Employee Resource Groups

Cloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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