AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Resilience Infrastructure and Solutions organization is seeking a Senior Technical Program Manager to join our inclusive and high-performing team.

If you are a pragmatic self-starter with a strong background in program management (especially in a complex technical environment) and are able to effectively drive cross-functional projects, we'd love to hear from you. We create high-leverage tools that impact AWS operations from a number of different angles.


The Resilience Infrastructure and Solutions organization is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic and tactical cross-functional projects and programs within the RIS family of services, especially focusing on the cross-AWS Operational Readiness Review program. These roles require scoping and creating project plans, coordinating and driving execution, and communicating to senior management on status, risks and product changes. Cross-team coordination and project management skills are essential.

Key job responsibilities
Drive cross-AWS Operational Readiness Review program. Establish a closed loop review system to identify and help mitigate potential availability gaps. Conduct deep dives with teams on potential availability gaps. Report on AWS-wide progress on mitigating potential gaps. Continuously improve the ORR program to help identify availability gaps while also reducing builder burden. Connect the review and analyses with compliance programs used to support evidence gathering and reporting.

A day in the life
Meet and review availability gaps noted by teams.
Dig into potential gaps and help identify potential mitigations by connecting with service experts.
Partner with builders in the organization to automate evidence gathering.
Partner with AWS Principal Engineering community on continually improving ORR analysis.
Partner with UX designers on improving user experience for resilience dashboards.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.