Description AWS Products & Solutions Engineering builds software solutions that accelerate customer business outcomes on AWS - we are a part of the AWS Professional Services (ProServe) organization that works directly with AWS customers. Our mission is to bring Amazon’s industry-leading software engineering expertise to expand customer adoption of AWS, accelerating customer business outcomes. Our strategy is to build for reuse and scale whether the software is delivered to and used by customers or employed as part of ProServe delivery to customers. One of our key domain areas is Generative AI (GenAI) and we are looking for a Senior Technical Program Manager (TPM) to join the team and ensure we delivery the strategy to deliver GenAI solutions across a re-imagined portfolio for AWS Customers. The TPM will be responsible for leading multiple simultaneous GenAI product development programs in a cross-functional environment which includes internal/external customers, engineering, and stakeholders. You’ll provide leadership in the application of new technologies, like GenAI, to provide customers new capabilities. This is a fast-paced, intellectually challenging position, and you’ll work with thought leaders in multiple technology areas. You’ll have high standards for yourself and everyone you work with, and you’ll be constantly looking for ways to improve outcomes. You will work independently in a dynamic, challenging, and fast-changing organization. The role straddles business and engineering domains and is responsible for translating strategy and requirements to technical and functional design. Primary Responsibilities: * Make recommendations and decisions that impact schedules, as well as an ability to re-shuffle priorities and juggle competing interests on a frequent basis. * Provide management support for GenAI Solution planning, development, launch, and operations. * Breaking down program goals into attainable, measurable work-streams for the organization and teams. * Act as the point of contact for awareness, execution, and enforcement of programs within the organization. * Coordinating program execution across the organization, driving teams to success while building strong, and lasting relationships. * Develop, collect, and utilize metrics that drive continuous improvement of a program’s effectiveness. A day in the life AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications - Bachelor's degree in engineering, computer science or equivalent - Experience in software development - Experience in technical program management working directly with software engineering teams - 5+ years of experience in program management skills; these skills include organization, strong communication (written and verbal) skills, managing details, keeping multiple tasks/projects on track, time management, and delivering results Preferred Qualifications - Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management - Experience developing and executing/delivering product and technical roadmaps - Experience building and evaluating system-level technical design - Confident leader who can prioritize and analyze trade-offs, communicate clearly and compellingly and effectively influence internally and externally, across organization boundaries. Able to independently influence and resolve conflicts with others Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy\_page) to know more about how we collect, use and transfer the personal data of our candidates. m/w/d