Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Technical Program Manager

Business Operations Bank (aka BizOps Bank) is the fictitious, synthetic financial institution that is the customer using Mastercard products and services. BizOps Bank is a multi-national financial institution spanning the globe and has individual and corporate customers who use the bank's deposit, loan and treasury services.

Position Overview
We are seeking a highly skilled and experienced Technical Program Manager (TPM) to oversee both our Biz Ops Bank and Chaos engineering teams. The ideal candidate will have a proven track record of managing complex projects, coordinating cross-functional teams, and driving initiatives to successful completion. This role requires a strategic thinker with strong leadership skills and a deep understanding of both business operations and engineering principles.
Key Responsibilities
•\tLead and manage the Biz Ops Bank and Chaos engineering teams, ensuring alignment with organizational goals and objectives.
•\tDevelop and implement program strategies, roadmaps, and project plans.
•\tCoordinate cross-functional teams and stakeholders to drive project execution and delivery.
•\tIdentify and mitigate risks, resolve conflicts, and ensure timely completion of deliverables.
•\tMonitor and report on program performance, providing regular updates to senior management.
•\tFoster a culture of continuous improvement, innovation, and excellence within the teams.
•\tEnsure compliance with industry standards, regulations, and best practices.
Qualifications
•\tProven experience managing complex, cross-functional projects in a fast-paced environment.
•\tStrong understanding of business operations, transaction flow, and chaos engineering principles.
•\tExcellent leadership, communication, and interpersonal skills.
•\tAbility to think strategically and execute methodically.
•\tStrong problem-solving and decision-making abilities.
•\tKnowledge of JIRA and other project management tools is helpful.
•\tExperience with agile methodologies and practices.
•\tAbility to work effectively in a collaborative team environment.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.