Senior Technical Services Specialist
RELX INC
Are you looking for a new challenge in your career? Here it is!
About the Business
A global leader in information and analytics, Elsevier helps researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
About our Team
The Academic Information Systems (AIS) organization provides customers in the Academic & Government segment with sophisticated Software-as-a-Service solutions to support the academic lifecycle and research management needs of universities, research organizations, funding and government agencies. The Senior Technical Services Specialist will join the AIS Technical Services Team, a global group of qualified professionals that help customers implement our solutions (Interfolio, Pure, Digital Commons) by delivering data and workflow integration services that ensure seamless data exchange and interoperability with existing platforms (e.g. HR, Finance, etc.) as well as with external data sources and services.
About the Role
The Sr Technical Services Specialist collaborates with the Technical Product Managers (in the AIS Technical Services Team) and the Software Engineering Team (in the Elsevier Technology Organization) to design, develop, deploy and operate data and workflow integrations for the AIS solutions.
Besides ensuring business continuity of existing integrations and delivering new ones, you will also contribute to improving the current set of technologies in use, to guarantee rapid development and deployment while meeting security, monitoring and compliance requirements. As a Sr member of the Technical Services Specialists team, you will help train junior members of the team.
Responsibilities:
+ Responsible for configuring, deploying and running data and workflow integrations within the required Service Level Agreement.
+ Collaborate with the Technical Product Management and Software Engineering teams to deliver reusable integration components and data flows in a multi-tenant, secure cloud integration infrastructure.
+ Collaborate with the Technical Services Lead to develop the toolkit used by the team in their daily activities.
+ Ensure that all the integration flows and migration processes are fully documented, to facilitate knowledge sharing, onboarding and business continuity.
+ Foster a culture of continuous improvement in the team; help train junior members of the team.
Qualifications:
+ BS in computer science, engineering or equivalent practical experience.
+ 7+ years of experience in similar roles.
+ Strong skills in the following programming languages: SQL, Python (Java and Scala are a plus).
+ Proficiency with REST and GraphQL APIs for integrating SaaS platforms
+ Significant experience delivering ETL (Extraction, Transform, Loading) flows.
+ Experience designing and optimizing relational databases.
+ Knowledge of RDBMS such as PostgreSQL and Snowflake (NoSQL databases is a plus).
+ Experience working with data technologies that power analytics – Spark, Databricks. (Data Science and AI expertise are a plus).
+ Familiarity with integration platforms: Matillion, Airflow, Talend, MuleSoft and similar.
+ Good experience with cloud solutions: AWS (Azure is a plus).
+ Practical knowledge of Project Management and Agile methodologies.
+ Good written and verbal communication skills. Ability to build relationships with stakeholders and the team.
These are some of the benefits we are pleased to offer:
+ Competitive salary
+ Work from home
+ Permanent contract
+ Food and Gasoline vouchers
+ Social Security
+ Family Compensation Funds
+ Prepaid Medicine
+ Life Insurance
+ Flexible Work Schedule
+ Family Leave and Support
+ Referral Bonus
We promote a healthy work-life balance throughout the organization. We know that your well-being and happiness are key to a long and successful career.
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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
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