Leidos is seeking a Sr. Technical SME for our Enterprise Digital Experience (EDX) Practice Area, located in Reston, VA.

POSITION OVERVIEW:
This role will serve as a technical authority on digital experience and end user technologies, providing deep expertise in evaluating, integrating, and implementing modern solutions. The ideal candidate will combine hands-on technical mastery with practical innovation to guide our technical direction and ensure the successful delivery of transformative digital experiences across federal government customers. Our team will adapt quickly to changing government needs: we prize innovation, practicality, speed, and accountability. This role focuses on the technical depth needed to ensure our EDX practice delivers innovative, practical, and secure solutions. The successful candidate will balance deep technical expertise with the ability to guide implementation and integration decisions that drive meaningful improvements in government digital experiences. While presentation and documentation skills are important, the primary emphasis is on technical knowledge, practical implementation expertise, and the ability to differentiate and explain benefits of competing technologies and approaches to enable customer-facing teammates.

CLEARANCE REQUIREMENT:
No initial clearance is required to start; however, you must be able to obtain and maintain a DoD Secret security clearance. (US Citizenship required).

PRIMARY RESPONSIBILITIES:

Serve as technical authority for EDX practice offerings, providing expert guidance on capabilities, integration approaches, and implementation considerations.Develop proofs-of-concept and technical prototypes to validate approaches.Develop and manage a demonstration environment, and  work with with Practice resources to provide demonstrations and training/enablement. Create technical specifications, integration patterns, and implementation guides.Evaluate emerging technologies and vendor offerings, conducting technical assessments and providing recommendations on adoption.Design and validate technical approaches for integrating AI/ML capabilities securely and effectively into existing      solutionsProvide technical oversight and guidance on configuration, development, and integration strategiesPartner with internal technical teams to leverage broader company expertise and capabilitiesSupport go-to-market teams with technical solution customization and implementation planningDocument technical findings, best practices, and implementation patterns

REQUIRED EXPERIENCE:

Master’s degree with minimum of 15+ years experience; additional years of experience may be substituted in lieu of a degree.

A. Deep technical knowledge and hands-on experience with tools and technologies across some of the following Enterprise Digital Experience domains: 

IT Service Management and Operations 

ITSM Platforms, Service Desk, CMDB/IT Asset Mgmt, Event Monitoring and AIOps (Ex.: ServiceNow, BMC Helix, NICE CXone, ScienceLogic)

End User Computing and Workplace Management

Endpoint Management; Virtual Desktop Infrastructure; Mobile Device Management and Enterprise Mobility; Digital Workplace  Analytics

Collaboration and Enterprise Productivity 

Microsoft 365 Ecosystem: Teams, SharePoint, Copilot; Google Workspace; Communication Platforms; Contact Center Solutions and ACD/IVR systems

Artificial Intelligence and Automation 

Moveworks, AWS (Connect, Lex, Bedrock), Azure Cognitive Services, Google Cloud AI; Process Automation: UiPath, Automation Anywhere, Microsoft Power AutomateChatbot Development and Integration

User Experience, Observability and Service Delivery 

Digital Experience Platforms; UX/CX Tools; Human-Centered Design, Service Portal, and Advanced Knowledge Management Systems

Observability and Digital Experience Monitoring 
 

Digital Accessibility

WCAG compliance tools; Screen readers and accessibility testing; Section 508 compliance tools; Accessibility monitoring platforms

Employee Experience Analytics 

Experience Level Agreements (XLA) monitoring; Sentiment analysis tools; Journey mapping tools; Employee feedback platforms

Security and Identity Management 

Identity Solutions, Access Management and Authentication

B. Technical Integration and Innovation Capabilities 

Strong comprehension of API's and integration patternsPractical experience with automation and workflow technologiesAdvanced comprehension of AI/ML capabilities, limitations, and implementation considerationsExperience with cloud services architecture and implementationAbility to evaluate and integrate legacy and emerging technologiesUnderstanding of federal security and compliance requirementsProven track record in proof-of-concept development  and validation

PREFERRED QUALIFICATIONS:

Strong analytical and problem-solving skillsAbility to quickly learn and evaluate new technologiesBasic technical documentation and diagramming capabilitiesPractical approach to solution development and implementationExperience mentoring others on technical mattersCommunicate technical concepts to various audiencesCollaborative mindset for working with diverse teams

#practicearea

Original Posting Date:2024-12-26

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $148,850.00 - $269,075.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.