What We Need: We are seeking a Senior Technical Support Representative with experience in a high level support environment and JavaScript, Scanner and Printer knowledge to help us provide support to customers with questions on our variety of products . #LI-EA1 What You'll Be Doing: + Maintaining a Support Queue (Salesforce CRM) + Providing Support to cases coming from our channels (Phone, Web and Email) + Phone Support hours 7:30 am to 5:00 pm + Troubleshooting, diagnosing and solution of inquiries using outbound channels (phone or email) + Processing RMA request + Providing Warranty information for customer assets + Developing solutions for customers including JavaScript customizations, Printer Setup, firmware and other upgrades as well as licensing and software. + Support Sales Staff inquiries + Documenting Solutions on Cases What You Will Need To Be Successful: + JavaScript, Allen Bradley, and Siemens knowledge (REQUIRED) + 3 years experience providing Customer Technical Support + Strong analytical and problem solving skills (Troubleshooting) + Scanners and printers knowledge or similar technology + Must be a self - starter and able to learn new technology quickly + Thrive in a fast paced team environment About Us: Who we are:When hospitals, schools, hotels, and even music festivals need to identify the people coming through their doors, they rely on PDC's expertise and solutions. As part of Brady Corporation's global portfolio of brands, PDC is a leader in identification solutions serving healthcare, government, education, entertainment and hospitality. PDC's breadth of products, from patient identification to music festival wristbands, are an integral part of Brady's identification solutions. But PDC's products and solutions are just one element of the Brady story. From the depths of the ocean to outer space, from the factory floor to the delivery room - Brady is just about everywhere you look. Companies around the world trust us because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities. We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2024, Brady employed approximately 5,700 people worldwide. Our fiscal 2024 sales were approximately $1.34 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com. Why work at Brady:A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. And as a member of the PDC team, you'll get to represent a company with unique brand recognition across several industries. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back. Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world. Our Benefits: + Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision + Generous 401(k) with company match + Paid time off and holidays + Opportunity to participate in incentive programs for all full-time employees + Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance + Education reimbursement opportunities + Scholarship program for children of Brady employees + A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities + Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management) + Dress-for-your-day dress code + Charitable contributions matched through Brady's Matching Gift program