Position is for a Technical Support Professional with experience in Oracle Talent Management.

The successful candidate will have Technical Skills for HCM Cloud Talent Management Technical Support and experience in all or most of the following areas:

1  Oracle HCM Cloud:

Set up and configuration of the HCM Core HR module and employee hiring. Experience on any of the core HCM modules (Core HR, Learning, Recruiting, Absence etc.) General knowledge of an employees annual performance ratings, Goals, Check ins, and overall Talent Review  Cloud Infrastructure (OCI), HCM reporting and analytics

2  Customer Service Skills:

Has experience working in a support organization or in a customer service type role Experience with a ticketing system. My Oracle Support and JIRA preferred  Capability to work on multiple issues at a time and demonstrates the ability to multitask efficiently  Organization and prioritization or daily work and actions. 

3  Problem-Solving:

Strong analytical skills for troubleshooting employee data and functional related issues  Ability to debug and resolve data discrepancies and errors effectively. Ability to troubleshoot Network issues work flows and Employee related system issues. 

4  Security and Role Management:

Knowledge of HCM Cloud security setup, including roles and privileges. Data roles and security profiles and troubleshooting 

5  Excel and CSV:

Advanced skills in Excel for data manipulation and troubleshooting. Understanding of CSV file handling for data import/export support.

6  SQL , XML PL/SQL:

Proficiency in SQL for querying databases. Basic understanding of PL/SQL for troubleshooting stored procedures and functions. Reading XML output HCM reports and Analytics 

7  Excel and CSV:

Advanced skills in Excel for data manipulation and troubleshooting. Understanding of CSV file handling for data import/export support..

8  Security and Role Management:

Knowledge of HCM Cloud security setup, including roles and privileges. Understanding of data access controls and policies for support.

 

The successful candidate will join the Fusion HCM Support Team.  They will be responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.

The focus of this position is to provide Customer Service on a technical and functional level and to drive complete and total resolution of each service incident.

Career Level - IC3