To Apply for this Job Click Here

NOTE: Candidates need to be Hybrid in New York City or Orlando, Florida

One of our clients is looking for a Senior Technical Writer - Help Center Documentation (Content Portal) with the following skills and experience:

About the Role:
Seeking a Technical Writer to develop, update, and maintain comprehensive Help Center documentation for internal and external business users. In this role, you will collaborate with Product Managers, Operators, Designers, and Engineers to create clear, reader-friendly guides that support users in navigating and utilizing the Content Portal, the platform's primary Content Management System (CMS).

Must-Have Qualifications:

Proven experience as a Technical Writer, preferably in the digital streaming, software, or tech industryExpertise in creating help center documentation, including FAQs, tutorials, and troubleshooting guides
Strong writing and editing skills with the ability to adapt tone and style for different audiences (ranging from beginners to advanced users)Ability to translate complex technical concepts into easy-to-understand content for non-technical users.Experience collaborating cross-functionally with Product Managers, Engineers, and Designers to ensure content accuracyExperience with documentation tools like Google Sites, Confluence, or similar platforms.Detail-oriented with a strong analytical mindset to regularly audit and update content based on platform changes and user feedback.

Key Responsibilities:

Content Development & DocumentationCreate and maintain Help Center documentation, FAQs, tutorials, and user guides that explain platform features, functionality, and troubleshooting steps.Develop transition-specific articles to map business procedures between legacy CMS platforms and new workflows within Content Portal.Write clear, concise instructional content tailored for a diverse audience, from beginners to advanced users. Cross-Functional CollaborationWork closely with Product Managers, Operators, Designers, and Engineers to ensure consistent terminology across the Content Portal and documentation.Stay involved in the product development lifecycle to track new features and enhancements, ensuring all documentation remains accurate and up-to-date.Identify and address recurring user issues by improving existing documentation based on feedback from internal and external business users. Content Maintenance & OptimizationConduct regular audits of documentation to reflect platform updates, bug fixes, and new feature releases.Use user feedback and analytics to continuously improve Help Center content for clarity, usefulness, and overall user experience. User-Focused Content StrategyStructure and organize Help Center documentation with a focus on ease of use, ensuring content is accessible and effectively solves user problems.Simplify complex technical concepts into digestible content for non-technical users, while maintaining depth for more advanced users.

Preferred Qualifications:

Experience writing for both internal and external business users, particularly in a B2B setting.Strong collaboration skills in a fast-paced environmentAbility to quickly grasp and explain complex technical concepts.

Nice to Have:

Experience with media preparation (mastering, conformance of video/audio/timed text)Understanding of streaming media processing workflows (file transport, transcoding, packaging, global asset distribution)

Interested candidates may submit their resumes online or call at 310-906-4780 for further information regarding the position.

NS-TWD-NS_1738181788 To Apply for this Job Click Here