As a technical writer at Granicus, your contributions will help employees of federal, state and local governments learn to be successful with our industry leading suite of products. You will work closely with product owners and managers, software developers and other subject matter experts to understand the products and collect information to write and maintain documents for our end users. This role requires writing and editing experience, as well as strong verbal communication and organization skills.This role requires excellent interpersonal skills and the capacity to correspond with internal management, team members to ensure that documentation concerning products are accurate, timely and of high quality.The Technical Writer reports to the Director of Product Management Operations and will play a crucial part in supporting the overall Product department through a variety of organizational and analytical tasks.What your impact will look like here:Write and update online user guides, how-to articles, release notes, and FAQs.Create and maintain screenshots, diagrams, and other visual materials.Edit and review other writers' work.Work closely with members of the Training, and Product and Support teams.Track, collect and compile product documentation data for statistical analysis and reports.Attends meetings with Granicus departments to learn about upcoming projects and requirementsAssist with the product management operations team production and support needs, including content/data entry and migration.Perform other documentation tasks as assignedYou will love this job if you have:Minimum 2 years of professional experience: working for a US-based company, or company doing significant business in the US.Independent self-starter with excellent written and verbal communication skills: Can describe advanced or technical concepts to a general audience.Attention to detail, with ability to identify and resolve issues with strong problem-solving skillsWillingness to learn new applications and pick up new concepts quickly; able to write for multiple products.Thrive as a team member, but can prioritize your work independentlyStrong organizational and planning skills with excellent time-management practicesExperience using online support/CMS/content editing applications (e.g., Salesforce, Confluence, Robohelp, Madcap Flare, etc).Proficiency with word processing programs and other office-focused software/equipment, such as Microsoft Word, Excel and PowerPoint.Basic understanding of writing and editing HTML, CSS and/or JavaScript.Preferred Qualifications:Bachelor’s degree in a related fieldExperience writing software documentation for a non-technical audience (User guides, technical specification guides, release notes, etc).Experience working as part of a Product team.Experience creating and editing short video tutorialsThe TeamWe area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The CultureAt Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – -        Employee Resource Groups to encourage diverse voices-        Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. -        Embracing diversity & fostering a culture of ideation, collaboration & meritocracy-        We bring in special guests from time to time to discuss issues that impact our employee population  The CompanyServing the People Who Serve the PeopleGranicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.Want to know more? See more of what we do .  The ImpactWe are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact . The Process -        Assessment – Take a quick assessment.-        Phone screen – Speak to one of our talented recruiters to ensure this could be a fit.-        Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more.-        Reference checks – Provide 2 references so we can hear about your awesomeness.-        Verbal offer – Let’s talk numbers, benefits, culture and answer any questions.-        Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus IndiaAlong with the challenges of the job, Granicus offers employees an attractive benefits package which includes – -        Hospitalization Insurance Policy covering employees and their family members including parents-        All employees are covered under Personal Accident Insurance & Term Life Insurance policy-        All employees can avail annual health check facility  -        Eligible for reimbursement of telephone and internet expenses -        Wellness Allowance to avail health club memberships and/or access to physical fitness centres-        Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter-        Memberships for ‘meditation and mindfulness apps including on-demand mental health support 24/7 -        Access to learning management system Say., LinkedIn Learning Premium account membership & many more-        Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements-        Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.-        Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.   Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.