Senior Technician, PSO Who We Are: SiriusXM and its brands (Pandora, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are. This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day. We are proud to be launching a new state-of-the-art technology facility in Dublin, Ireland. The Dublin-based team will play a critical role in our continued digital transformation and will function as a centre of excellence for SiriusXM’s global Product and Technology organization. SiriusXM’s new Dublin facility will comprise a workforce primarily focused on software development, automotive technology and engineering, AdTech, data science, and analytics. Talent based in the new technology hub will be charged with developing and implementing best-in-class standards for high-quality, scalable software deliveries for SiriusXM’s streaming and in-vehicle audio entertainment platforms. Pandora Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. Pandora provides consumers with a uniquely-personalized music and podcast listening experience with its proprietary Music Genome Project® and Podcast Genome Project® technology. Pandora is available through its mobile app, the web, and integrations with more than 2,000 connected products. How you’ll make an impact: The Production Services Operations Team is made up of a dynamic group of technicians that handle production operations and support for the billing, supply chain and identity systems that support our 150 million listeners. The technician role will not only operate these systems, but will analyse complex incidents for resolution and look for automation opportunities across the systems. What you’ll do: Application Support: Provide production support for critical applications, including Portal Infranet Billing Systems, Salesforce Service Cloud, Stripe, and other integrated platforms. Troubleshoot and resolve incidents related to application performance, functionality, and integration. Monitoring and Alerting: Utilize monitoring tools such as Datadog, Kibana, and CloudWatch to proactively identify and address system issues. Set up and maintain alerts to ensure prompt identification of potential issues. Automation and Tool Integration: Develop and maintain shell scripts to automate routine tasks and processes. Integrate various tools such as UIPath, Zapier, Slack, and Monday.com to streamline operations. Implement API integrations to improve workflow efficiency. Problem Solving and Analytics: Analyse complex system issues to identify root causes and propose effective solutions. Measure and articulate problems, documenting findings and recommendations for continuous improvement. Collaboration and Documentation: Work closely with development, infrastructure, and operations teams to resolve issues and implement enhancements. Utilize Atlassian tools such as Jira and Confluence for issue tracking, documentation, and knowledge sharing. Incident and Issue Management: Manage incidents using tools like Opsgenie and ServiceNow, ensuring timely resolution and thorough documentation. Participate in on-call rotations to provide 24/7 support. What you’ll need: Minimum Qualifications: Associate degree, Technical School or military training in computer systems management and monitoring or related area of equivalent experience. 4 years of experience operating and supporting a complex integrated billing, payment or supply chain system Practical hands-on experience with trouble ticket systems, network monitoring tools, and familiarity with incident management processes. Experience with cloud platforms and services. Requirements and General Skills: Strong problem-solving and analytical skills with the ability to measure, articulate, and resolve issues effectively. Proficiency in shell scripting and API integration for automation. In-depth knowledge of monitoring tools such as Datadog, Kibana, and CloudWatch. Experience supporting applications built on Oracle, Java, ESB, and microservices architecture. Familiarity with Atlassian tools (Jira, Confluence) for documentation and issue tracking. Hands-on experience with Opsgenie and ServiceNow for incident management. Familiarity with tools like UIPath, Zapier, Slack, and Monday.com for operational automation. Strong communication skills to articulate technical issues to both technical and non-technical stakeholders. Knowledge of AWS services and platforms. Experience with Databricks and Tableau for data analysis and visualization. Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws. The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice. R-2024-IR-185