Senior Technician | G4S Secure Solutions | Head Office, Centurion Location: Centurion, Gauteng | Salary: Market related | Posted: 14 Nov 2024 | Closes: 21 Nov 2024 | Job Type: Full Time and Permanent | Business Unit: South Africa - Secure Solutions | Region / Division: Africa | Reference: Senior Technician Apply now

Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

Job Introduction:

G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for a Senior Technician based at our Head Office in Centurion, Gauteng, reporting to the Regional Technical Manager.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which the Senior Technician plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.

G4S has been made aware of phishing scams where someone has used the G4S brand to try and extort money from others in exchange for fictitious valuable assets/ employment opportunities.

If you receive an email offering to transfer money or valuable assets to you from a person who claims to work for G4S please be aware this could be a scam. 

If you receive an email from someone claiming to work for G4S and you think it could be a scam, please let us know by contacting us at dataprotectionreport@g4s.com

Role Responsibility:

Effective management and administration of the technology contract to ensure sound financial performance

Plan and manage the profitability of projects and SLA contracts with a focus on maintenance, sustainability, cost effectiveness and labour.

Contract Margin Management

i. Billable hours

ii. Job Cards

iii. Cost

iv. Timelines/Goals

Manage the contract cash flow and oversight of invoice documentation and accuracy of information

Effective management of staff

Effective Organisation

Proper allocation of staff to work flow and job requirements. Coordinate with Office around work requirements Monitor daily tasks Train and upskill subordinates

Leadership

Staff motivation levels Evaluate staff performance Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.

Effective management of operations

Co-coordinating the Maintenance/Project process flow and activities that has a direct/indirect impact on the outcome and success of contract/project. Plan and coordinate daily tasks and subordinates, with close monitoring of standards and hours.

Client retention and customer service levels

Ensuring that all required formal customer meetings are scheduled, attended and minuted. Maintenance of positive customer relationships

Quality Management/Ops Process management – adherence to quality standard

Conduct and oversee quality controls and inspections

Effective management of business development function

New business development

Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers.

Health and Safety

Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year Participate in safety forums created by the company for example safety meetings and safety talks Report all safety incidents to the relevant people Discuss all safety incidents Follow-up on any activities assigned through safety meeting/committee/representative/management Attend safety education and refresher programs Comply with safety policies and procedures at the workplace Distribute safety information as and when required

The Ideal Candidate:

Qualification and Experience

Grade 12 A valid Driver's License Formal Technical Training advantageous Electronic Security Services /Maintenance experience Extensive experience w.r.t. implementation of the following systems:

I. CCTV

II. Access Control

III. Intruder Detection

IV. Fire Detection

V. Fire Suppression

Experience in Sales by compiling scope of work Financial Management relative to managing profitability Good conceptual interpretation and presentation of Financial and Operational Reports to Executive Management.

Software Knowledge Level

Broad knowledge of Time and Attendance. Broad knowledge of Access Control. Broad knowledge of CCTV Strong knowledge base on communication protocols i.e. TCP/IP. Basic Computer literacy and proficiency.

Hardware Knowledge Level

Broad knowledge of Time and Attendance Hardware Broad knowledge of Access Control Hardware. Broad knowledge of CCTV Broad knowledge of Alarms Broad knowledge of Electric Fencing Broad knowledge of Gate Motors Broad knowledge of Intercoms Broad knowledge of PA systems Strong knowledge base on communication protocol wiring i.e. CAT5.

Skills and Attributes

Leading people Managing professionally Managing Conflict Communication (Written and Verbal) Negotiation Computer literacy Basic financial skills Risk identification Driving change Customer Thinking Delivering objectives Awareness of the market environment Delivering strategy

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