Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for leading a team to develop best practices and set operational standards. Key responsibilities include leading the plan, design, and implementation of complex solutions, applying knowledge of technology, and communicating technology solutions across audiences including technical, managerial, business executives, senior executives, and/or vendors. Job expectations may include coaching, mentoring, providing feedback and career development to members of the team, directing team activities, and adhering to defined practices and policies to obtain results.

Responsibilities:

Provides leadership in defect, incident, problem, and change review meetings and release activities as applicable, developing reliable and repeatable solutions to technology issuesManages the stability, resiliency, reliability, and performance of a wide array of supported systemsProvides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagementsMentors staff, provides technical leadership across the organization, and participates and helps with the resource interview and onboarding processesDirects appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiativesPerforms access reviews, conducts compliance activities, and serves as a delegate for administrative processesSupports change implementations and proactively identifies potential issues resulting from the changes

Skills:

CollaborationInfluenceProduction SupportRisk ManagementSolution DesignAnalytical ThinkingArchitectureInnovative ThinkingResult OrientationStakeholder ManagementAdaptabilityAutomationDevOps PracticesProject ManagementSolution Delivery Process

Required SkillsFamiliar supporting applications using Java, Oracle, SQL Server, IIS and MQ. Strong Unix skills including experience developing and maintaining shell scripts.Experience implementing SRE practices.

Desired Skills

Experience supporting payment processing applications a plus. Exposure to ACI Worldwide payment products, such as Money Transfer System also a plus.

Minimum Education Requirement: Bachelor Degree or equivalent working experience

Shift:

1st shift (United States of America)

Hours Per Week: 

40